BMC informed me of a port parameter in the authentication line of the RKM config file.
Add a parameter to this line like: port="<port_number>" Where <port_number> is the number configured for the MidTier to ARS link. Of course, this parameter isn't mentioned in the Installation or Planning/Configuration guides. All is well now. Ben -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, February 01, 2007 10:43 AM To: Watson, Benjamin A. Cc: [email protected] Subject: Re: Remedy Knowledge Management 7.1 authentication fails in DMZ I would think that you would need to set a specific RPC and TCP port on the RKM server, and open those ports for that host through the firewall. Haven't yet played with this yet, so I couldn't tell you if RKM pays attention to the ARTCPPORT and ARRPC, but I would think it would. *grin* You'd need to configure your ARS server with a private rpc socket and define the tcp socket if not already done. Having RKM on it's on RPC socket isn't a bad idea, even without the network locked down. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Watson, Benjamin A." <[EMAIL PROTECTED]> wrote on 02/01/2007 10:10:26 AM: > Hello List, > > This message is aimed at anyone currently using Remedy Knowledge > Management (RKM) à Tony, Chris???. > > We?ve recently moved our baseline (e.g. operational) Webserver to > the DMZ. We opened a couple holes in the firewall to allow the > Webserver to communicate with the Remedy App server and Database > servers (both of which are in our internal network). > > While we can successfully login to Remedy via the MidTier on this > web server, any attempts at performing RKM functions which require > authentication fail. > > We?ve got RKM set up for Remedy authentication. Prior to moving to > the DMZ, everything worked great. After the move, RKM actions which > don?t require authentication work (e.g. accessing the RKM login > page, performing queries) but other things which require > authentication (e.g. authoring, accessing your home page, etc.) fail. > > I enabled RKM debugging and upped the log level to the max. I > checked the ServletExec logs and noted an RPC bind error being > thrown by the RKM app, stating it couldn?t connect to Remedy. > > Any idea of what ports/protocols need to be open for this to work. > > The BMC installation/config guide seems to be lacking in this area. > > > Our environment > > Remedy App Server (internal network) > Windows 2003 Server > AR System 7 > ITSM 6 > RKM 7.1 Forms and Workflow > > Database Server (internal network) > Windows 2003 Server > MS SQL 2005 > > Remedy Web Server (DMZ, externally facing) > Remedy MidTier 7 > RKM 7.1 with HummingBird > ServletExec 5 > > > Web > / \ > / \ > ---------------------- DMZ firewall > / \ > / \ > App ßà DB > > > Thanks, > > Ben CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
