Rebooting didn't help. It still occurs. The same operation works fine on 7.0.01 Patch 1 User Tool.
Guess I'll just skip the 6.3 P20 User Tool. Most of our users are on the Mid-Tier. We only have about a dozen on the User Tool. We're going to start upgrading them to 7.0.01 P1, anyway. Michelle > _____________________________________________ > From: Lucero, Michelle - IST contractor > Sent: Thursday, February 01, 2007 11:59 AM > To: '[email protected]' > Subject: AR User 6.3 Patch 20 Crashes > > Hey, Y'all: > > Environment: > Server: ARS 6.3 P20 on Windows 2003 -remote SQL Server 2000 > Client: ARS 6.3 P20 on Windows XP Professional. > Remedy AR User 6.3 Patch 20 crashes when clicking the Report icon. > > OK, y'all the honeymoon period is over...I was just boasting yesterday > how great everything was going, since performing all of the Patch 20 > installations. > Just wanted to know if anyone else out there is experiencing crashes > with the new Remedy AR User 6.3 Patch 20 client. > > There is a behavior that so far today has caused the tool to crash > repeatedly. Here are the steps at least on my computer: > 1. Open a regular form in search mode > 2. Perform some type of search > 3. Select non-consecutive or consecutive entries from the Results > list. > 4. Click the Report icon. > 5. The report window will open > 6. <pause a few seconds> > 7. Application error occurs. > > I can duplicate this behavior, repeatedly. I'll probably reboot and > hope that everything will be OK. Or, I can simply use the 7.0.01P1 > User Tool. > > Has anyone else experienced this or a similar issue with 6.3 P20? > > Michelle > > > ESM Mission: "To provide the most accurate, timely, and actionable > information to our customers > so that they can effectively support the Mary Kay IST environment". > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
