Hi, Axton: Yep, I did and it worked. (I mentioned it in the original email;not included below). Thank you for the clarification, though. This is good information to know. Unfortunately, I had to use the 7.0.01 P1 User Tool to export data because I was receiving application errors on AR User 6.3 P20. I think we are just going to completely scrap the 6.3 P20 AR User and Import Tool, altogether. So, far 7.0.01 P1 BMC Remedy User seems to address a couple of quirky issues we were having. Thank you, again. Michelle
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 01, 2007 4:59 PM To: [email protected] Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20 ** The format of the arx file changed with 7.x. There is a new attribute that describes the local that was not present in past versions. Trying to import a file with the 7.x import tool (which expects this extra data) when the arx was created with a 6.x user tool results in the issue. As a test, export the same data to an arx using both a 7.x and 6.x user tools; compare the files, you will see what I am talking about. Axton Grams On 2/1/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: ** Hey, Rick: I'll make a note of that bit of quirkiness. So far, the 7.0.01 patch 1 import tool works for me. I'm keeping my fingers crossed, as this is the first import done on that version. So far its batting a 1000. I think 6.3 p20 is starting to show issues. Michelle ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Thursday, February 01, 2007 4:36 PM To: [email protected] Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20 ** I have done a 5.1.2 Export to both csv and arx a 7.0.01 Import no problems. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Thu, 1 Feb 2007 5:21 PM Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20 I found that, too, as well as a bug that when using the 7.0 Import, if I select a new import file too quickly after finishing an import into a different form, it just aborts - no errors, just gone. Remedy couldn't duplicate it (though I just did again last week), and so wouldn't bug it. Rick -----Original Message----- From: Action Request System discussion list(ARSList) __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
