Thanks to everyone who responded to me directly. Although I don't know why you didn't reply directly to the ARSlist, I appreciate your thoughts.
There were two errors: 1. I was on a brand new Win2003 server and didn't change the Windows Manager default to NOT hide 'System Files'. This prevented my search for "*.log" files to not find the install log. When I manually looked in the C:\Documents and Settings\<username>\Local Settings\... I found the log file. 2. The log showed that the ARS install couldn't connect to the database. The SQL 2003 database was also set to the default of "Authenticate with Windows only", but I was using the SA password (which I had just set). I changed the SQL authorization to accept both Windows & SA authentication, and the install proceeded OK. Bottom line: check the defaults! Joel Joel D. Sender Director of Western Operations QMX Support Services, Inc. www.QMXS.com [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joel D. Sender, ARSlist Administrator Sent: Wednesday, January 31, 2007 5:21 PM To: [email protected] Subject: ARS 7.0.1 Install crashes Hi all, Here's why the few hairs I have left are grey: New win 2003 sp1 server (all ms updates), SQL 2000 (std): I installed the User & Admin tools OK. When I attempt to install ARS 7.0.1 p1 (server.exe), after the last prompt (SA password) the install disappears. No log files, no event log entries, nothing! Same result with Symatec AV disabled and windows 'data execution prevention' set to 'windows only'. Same result with 'net ops' or on the actual console. Same result if unicode is specified or not. Same result with ARS 7.0.1 server.exe (no patch) Same result on an identical server (intending to use SQL on 1st server). Note that the install CD (burned from a download) and today's direct download to the server are both the same size, AND both failed the same way. I suspect that there's a windows setting causing this, but the local SysAdmins (who seem real sharp) are at a loss. BMC Support reports never having seen this behavior before. My Case has been escalated to their next level. I've raised the escalation to the ARSlist. BTW, I havn't had this much difficulty installing ARS since I had to use diskettes for ARS 2.0 on a unix box ... Thankx in advance, Joel [EMAIL PROTECTED] ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
