Thanks Michelle I just have to add the zAssignedGroupID to the form and update the workflow to push the field over.
Dan ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 05, 2007 10:50 AM To: [email protected] Subject: Re: Groups question (Remedy Support form) Good Morning, Dan: Yes. Compare $GROUPIDS$ against zAssignedGroupID, instead. When using that keyword each group ID is preceded and followed by a semicolon, whether it appears first or last in the list. This section of your qual may look like: (( $ConsoleViewBy$ = "Group") AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPIDS$ LIKE (( "%;" + 'zAssignedGroupID') + ";%" ))) You may want to throw in (...AND 'zAssignedGroupID' != $NULL$) Note: You need to make sure that zAssignedGroupID is always updated on Helpdesk, Change, and Task EVERYTIME the Assigned To Group field is changed. Michelle ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Monday, February 05, 2007 9:27 AM To: [email protected] Subject: Groups question (Remedy Support form) ** Good Monday morning everyone, I have I hope a simple question, in the Remedy Support form when looking at request by your group I have a small problem We just entered new groups with a name like company2_Reporting but we also have a group called just reporting so now when the manager of the group Company2_Reporting is also seeing the requests for the group Reporting. I have tried a few things but no luck so right now I am thinking of changing the Reporting group to Company1_Reporting but is there a workflow change that can resolve this? (( $ConsoleViewBy$ = "Group") AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( "%" + 'Assigned To Group+') + "%" ))) ((( 'zTmpKeyword' = "MAINHELPDESK" ) AND ( 'Status Integer' < 4)) OR (( 'zTmpKeyword' = "MAINCHANGE" ) AND ( 'Status Integer' < 7)) OR (( 'zTmpKeyword' = "MAINTASK" ) AND ( 'Status Integer' < 4))) AND (( $zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ = "All" )) AND ((( $ConsoleViewBy$ = "Myself") AND ( 'Assigned To' = $USER$)) OR (( $ConsoleViewBy$ = "Group") AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( "%" + 'Assigned To Group+') + "%" ))) OR (( $ConsoleViewBy$ = "Unassigned") AND ( 'Assigned To' = $NULL$ )) OR (( $ConsoleViewBy$ = "Date") AND ( 'Requested Completion Date' <= $zTmpDate1$)) OR ( $ConsoleViewBy$ = "Any")) AR 6.3 SQL 2000 Windows Server Thanks, Everyone, Dan Caissie UNFI __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
