Brian and all,

Just rec'd this from Remedy Support:

There is a bug reporting upgrade problems to 701 concerning the
user_cacheY22 table.  The bug is SW00255568.  The workaround is to
upgrade to 7.0 patch 1 or 2 and then upgrade from 7.0 to 7.0.1 using
the SHARE option.

regards,

rp

On Feb 6, 2:52 pm, Rick Phillips <[EMAIL PROTECTED]> wrote:
> Brian,
>
> Thanks for the input, but it's not encouraging since those are the
> same symptoms that I have!  I should know by the end of the day
> whether we need to start over and try again via 7.0.0.
>
> rp
>
> On Feb 6, 7:05 am, [EMAIL PROTECTED] wrote:
>
>
>
>
>
> > Rick,
>
> > I tried upgrading an oracle 9.2 database from version 5.1.2 to 7.0.1 on my
> > laptop. I installed the Oracle 10g client and used this as instructed. I
> > could never get the service to start. It would always time out. I watched
> > what Remedy was up to through Enterprise Manager and could see it talking to
> > the database, presumably trying to build its cache. It would keep starting
> > more and more connections. It was driving me crazy until I was advised by a
> > colleague that you cannot upgrade from 5.1.2 to 7.0.1. You have to go
> > through version 7.0.0 first.
>
> > I don't know what the problem is though. I have now done an install of 7.0.0
> > over my 7.0.1 and it starts ok. I have yet to upgrade this to 7.0.1 though
> > through lack of free time. I also want to restore the database back to 5.1.2
> > and try the upgrade to 7.0.0 and then 7.0.1 to see what the result is. But
> > have yet to find the time!
>
> > Brian Bishop
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
> > Sent: 05 February 2007 17:59
> > To: [EMAIL PROTECTED]
> > Subject: Re: Problems connecting to Oracle following 10g client install...
>
> > Thanks for the quick reply.  I pasted a copy of tnsnames.ora in the
> > new 10g \Network\Admin folder, but am still getting the same error.
> > tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that
> > looks good.
>
> > Not sure what to try next.
>
> > rp
>
> > On Feb 5, 12:13 pm, "Grooms, Frederick W" <[EMAIL PROTECTED]>
> > wrote:
> > > Usually each client has it's own tnsnames.ora file.  Check the <client
> > > install folder>\Network\Admin for a tnsnames.ora file.  You may need to
> > > copy the 9i one into the 10g folder.
>
> > > Fred
>
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
> > > Sent: Monday, February 05, 2007 11:03 AM
> > > To: [EMAIL PROTECTED]
> > > Subject: Problems connecting to Oracle following 10g client install...
>
> > > Hello all,
>
> > > Windows 2000 AS
> > > Ora 9i
> > > ARS 5.1.2 upgraded to 7.0.1
>
> > > I installed the 10g client, but am unable to start arserver following
> > > the 7.0.1 upgrade.  Found no errors in the install log, but found the
> > > following in the arerror.log
>
> > > Mon Feb 05 11:13:38 2007     ORA-06401: NETCMN: invalid driver
> > > designator
>
> > > Mon Feb 05 11:13:38 2007  390600 : Cannot initialize contact with SQL
> > > database (ARERR 551)
>
> > > Mon Feb 05 11:13:38 2007     Stop server
>
> > > Mon Feb 05 11:13:38 2007  390600 : AR System server terminated -- fatal
> > > error encountered (ARNOTE 21)
>
> > > I can connect via SQL Plus as ARAdmin.
>
> > > I have my old 9i client installed, and tnsnames.ora is in the 9i path.
> > > Was the 10g client installation supposed to create a new or modify the
> > > old tnsnames.ora file?
>
> > > Tia,
>
> > > Rick
>
> > ___________________________________________________________________________­­-
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