Hi Brian, We currently have CTRL-M creating tickets within Remedy. We created a staging form in Remedy, which pushes to HPD:HelpDesk. There are Filters attached to this staging form to allow it to create or update a HelpDesk Case dependent on whether the update is a new Incident, or simply an update to an existing one. The staging form in turn has a Web Service tied to it, with inputs for the data we want to push into HPD:HelpDesk, and a single output containing the Case ID of the case it creates or updates. CTRL-M then calls a shell script. This script generates a SOAP file containing the data of the update. It then calls WGet (a freeware app) to push that SOAP file to Remedy's Web Service. Finally it returns the result from the staging form to CTRL-M. Side notes: CTLR-M sometimes submits a several shouts consecutively, or within a very short period. As the shouts are multi-threaded, this can result in the script being unable to connect to the Web Service, as another copy is already connected with the same user ID. Although it only takes a fraction of a second to push an update through, and release the connection, we do run into this a lot. In order to prevent shouts from being dropped, we added a little logic to the script to allow it to retry once per second up to X times, until it ultimately succeeds, or times out. (I've seen up to 30 consecutive shouts complete in around 45 seconds this way) If it does eventually time out, then it kicks an email to our Data Center folks, and they're able to page whoever they need to. It's also handy to write the script to use the shell's PID as part of any temp file names you might use. This prevents any temp file data from being jumbled together. Hope this helps. Eric Cleereman
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sokol, Brian Sent: Tuesday, February 06, 2007 4:07 PM To: [email protected] Subject: Remedy and Control-M Integration ** Has anyone integrated Control-M with Remedy? I would like to automatically create a ticket in the Help Desk if a job fails on Control-M. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 <http://www.Scholastic.com> http://www.Scholastic.com __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
