I had a similar issue when we upgraded form 6.3 to 7.0 patch 1.
To resolve I had to delete the email forms, restart the server so Remedy would reload the forms and then redo the configuration. It worked fine after that. It appeared the upgrade did not like the forms there with data in them already. Richard Brooks ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, February 07, 2007 10:05 AM To: [email protected] Subject: Re: AR Email Engin return Not connected error ** What version of java is the email engine using? Try and telnet from the remedy server to the smtp server using the hostname/port you have specified in the Email Mailbox Configuration form. Axton Grams On 2/7/07, Francois - BTT <[EMAIL PROTECTED]> wrote: ** Hi All, We had some problems with our email engine. After upgrading to patch 1 of 7.0.1 we now receive the following error Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1398) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:489) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java: 359) at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:211) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Can anyone help us on this one please? Cheers Francois __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
