Hi All! Has anyone had any success with using the Netcool Alerts 3.6 form to insert a ticket into Incident Management 7.0.1 patch 3 app? Here's the scenario.
If we manually create a ticket (or even do it automatically from Netcool) in the Alerts 3.6 form, there is some workflow associated to push a record into the Incident Interface Create form which then uses the OOB Remedy workflow to push the data into the Incident Management form. The ticket is getting inserted into the Incident Management form successfully; however when you open the ticket, attempt to modify it and save it,,,, the ARSystem crashes and then restarts itself. The errors we're getting in the arerror.log are: Mon Feb 5 09:44:45 2007 Dispatch : Cannot establish a network connection to the AR System server (SERVERNAME (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Mon Feb 5 09:45:45 2007 AssignEng : Cannot establish a network connection to the AR System server (SERVERNAME (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Mon Feb 5 09:45:45 2007 AssignEng : A user name must be supplied in the control record () ARERR - 149 Mon Feb 5 09:45:45 2007 AssignEng : A user name must be supplied in the control record () ARERR - 149 If I manually enter a ticket in the Incident Interface Create form, the ticket successfully pushes into the Incident management application and can be modified. The problem is occurring if we start with the Alerts 3.6 form, push to the Incident Interface Create form, and then into the Inc Mgmt app... Thanks in advance!! :) Mary Dollus _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
