Hugo Kom Lan,
I think I see your confusion. However if I am write about what your
confused about, it is hard to explain based on the description below.
So....
Let me try to start from a simpler example and see if it will makes
some sense to you and help you sort out your problem from there. :)
Three forms. Form A, Form B, Form C
Filter 1: One shared filter on Form A and Form C for submit. The job
of this filter is to create(or update via a PUSH action) a record in
Form B when a transaction is Submitted to Form A or Form C.
Filter 2: Another filter is shared with Form B and Form C for submit.
The job of this filter is to see the current Hour = 5 (5 AM). If it is
5 AM then we also generate a notification to "bob" (a named user on
the system)
So here are a few transactions and the basic process flow:
A submit to Form A @ 8 AM:
Filters attached to Form A fire.
*Filter1* This creates a new record in Form B.
Filters in Form B fire for Submit
* Filter 2* Hour != 5 so do nothing.
--End of Filters on Form B for Submit
--End of Filters on Form A for Submit
Note: that no filters fired for Form C because the transaction did not
Cause a Submit on form C. (However Filter 1 is ALSO attached to Form C
Submit events.)
So example #2:
A submit to Form C @ 5 AM:
Filters attached to Form C fire.
*Filter1* This creates a new record in Form B.
Filters in Form B fire for Submit
* Filter 2* Hour = 5 so Notify "bob". (Due to the submit on Form B)
--End of Filters on Form B for Submit
* Filter 2* Hour = 5 so Notify "bob". (Due to the submit on Form C)
--End of Filters on Form C for Submit
Note: In that transaction Filter 2 fired twice because there was a
Submit to Form C and to Form B that triggered it. (and "bob" received
to notifications for the same thing. :) )
However back to your example...
I do not see how your described workflow triggers anything on your
Form C. ( maybe it is there, but not explained?)
The Filter "Filter1" ... execute on Form A and Form B on "Submit" and "Modify".
Filter 1
--> push fields from Form A _OR_ Form B (depending on the form that
fired the filter) to Form D.
"I needed to also push fields from Form C to Form D at runtime."
What pushed to C so that it can push to D?
You said "I tried including Form C in Filter1 also but it didn't
change the situation." But if that means that you added Filter 1 to
fire on Form C Submit or Modify then it still would not fire as no
Form C transactions are being done. (Again, just based on the
description of the problem.)
Attaching a Filter to a form does not make a "Submit" or "Modify"
transaction happen on that form when ANY form in the list has a
transaction. ( And I think that might be your point of confusion. Or I
am confused by your question. :)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 2/9/07, Hugo Kom Lan <[EMAIL PROTECTED]> wrote:
**
Hi Listers,
I am experiencing a problem and I have no idea what is happening. Here is
the scenario:
I have created 4 forms: FormA, FormB, FormC and FormD. I have also created
a Filter Guide G1, to push fields from FormA and FormB, to FormD. The
Filter "Filter1" that calls the GUide G1 is to execute on FormA and FormB on
"Submit" and "Modify". While executing the Guide, during the push field
from FormA and FormB to FormD, I needed to also push fields from FormC to
FormD at runtime.
When I do a filter trace of the process described above, I realize that the
push field from FormA and FormB to FormD was done but the push field from
FormC to FormD was not executed. I tried including FormC in Filter1 also
but it didn't change the situation. Does any one have any idea what is
going on? Any help will be greatly appreciated.
We are using ARS 6.0 on Oracle 9i. Thanks in advance.
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