Rhetorical question: Why does Remedy lock down the knowledge base to paying customers, anyway? I mean, really-what sense does that make? Other software companies don't do that. I mean, after all, you can't make use of it unless you have valid, paid up licenses, so what sense does it make?
Why not post the knowledge base articles on the publicly available web-like Microsoft Technet-and then we could leverage a proper search engine like, say, Google to find articles of value?! The knowledge base search engine is awful. It might work for terms that are very specific like an ARERR number, but if you type in the term "view field" without the quotes, the search engine returns like 800,0000 articles...which defeats the purpose of a search engine. With Google-or any other modern search engine, for that matter-you can put quotes around a term like "view field" and the search engine will look exactly for that, not documents that contain the words "view" and "field" somewhere scattered in the document. That's my rant for today. Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
