Yes. We change it and restarted the services. After logging in and going to the server properties, the license file showed only 3 licenses, but when we reset everything, the licenses appear and everything works, EXCEPT we can't open Vendor forms.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 12, 2007 1:34 PM To: [email protected] Subject: Re: Server Alias ** Did you check the armonitor.cfg (since that has the server name in it) ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOD Sent: Monday, February 12, 2007 12:06 PM To: [email protected] Subject: Re: Server Alias ** Fred, Tried your suggestion, but no success. Sully ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 12, 2007 11:25 AM To: [email protected] Subject: Re: Server Alias ** It sounds like you still have something in your system referencing the old alias. Can you look in the ar.cfg file and see if it has the old alias listed. You should see a C:\Program Files\Common Files\AR System\Licenses\newAlias folder. If not you can create one and copy the files from the oldAlias into it. You may need to also edit the armonitor.cfg file and make sure it also has the new alias name in it. Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOD Sent: Monday, February 12, 2007 10:14 AM To: [email protected] Subject: Server Alias ** We recently changed the hostid on our server and purged the licenses to the new hostid, but my users are getting the following error if I enter the new hostname in the server alias field. "ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : <server name alias> : RPC: Name to address translation failed - No such hostname". Where I have <server name alias> is the name I see when I go to File -> Server information in the Remedy Administrator tool. This is not the hostname of our current remedy server. It is the name of the old remedy server. I tried to change the name from the Remedy Administrator tool which it let me do, but when I try to log in after restarting the service, I get this error from Remedy Administrator: "This version of the Action Request System(R) is ready for us eor evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com <file://www.remedy.com> . (ARERR 2877) <server alias I have changed to / current hostname>" Under C:\Program Files\Common Files\AR System\Licenses there is a folder with the old hostname. Do we need to reapply the licenses after chaning the server alias? Will this fix the original error that it cannot connect to the Plug-In server? Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
