We have integrated IVR and Remedy with Customer Interaction Center. http://www.teamadapt.com/
- Ross Den Fong <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/13/2007 09:04 AM Please respond to [email protected] To [email protected] cc Subject Re: IVR & Remedy ** We don't have an IVR yet, we are looking at this as a solution to for one of our projects. Was this a third party product or in house code? Thx Den >>> "Soria, Joe" <[EMAIL PROTECTED]> 2/12/2007 5:00 PM >>> Den, What IVR system are you using? We are currently communicating back and forth between our IVR system and Remedy. It was very easy to setup. Joe -----Original Message----- From:Action Request System discussion list(ARSList) on behalf of Den Fong Sent:Mon 2/12/2007 4:32 PM To:[email protected] Cc: Subject:IVR & Remedy Has anyone integrated IVR technology, (interactive voice recognition)? We are looking at this for one of our projects and are looking at costs, feasibility etc... Thanks Den ARS 6.3 patch 20 (by end of month). _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _____________________________________________________________ __________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
