Dan, If this is in an outgoing e-mail notification from ARS, I would guess that the original quote character was copied and pasted into a Remedy field from a M$ application such as Word or Outlook. The AutoCorrect feature in these applications will usually transform standard "straight" quote characters into the "curly" quote characters that are included in the extended Windows-1252 character set (see http://en.wikipedia.org/wiki/Windows-1252). Quite an annoying feature IMHO...
The extra characters in the 0x80 to 0x9F range will usually appear as an unknown control character when viewed in the Remedy User Tool, and will usually appear as a "?" when they are rendered by the ARS E-mail Engine. This site has info on how to disable or modify the AutoCorrect settings in M$ Office applications to prevent this from occurring: http://office.microsoft.com/en-us/word/HA101732421033.aspx I haven't attempted it, but I think it should also be possible to clean up the input into the Remedy fields using the REPLACE() function in a filter. HTH, Thomas ----- Original Message ----- From: Dan Caissie Newsgroups: gmane.comp.crm.arsystem.general To: [email protected] Sent: Tuesday, February 13, 2007 13:17 Subject: Question. Why is ' replaced with a ? in a email message ** I have a question. Why is ' as in it's would be replaced by it?s being replaced by a ? in a text email notification. Simple right J Thank you, Dan- __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
