Hi Michelle -
Yes - that should work. What I did was in the body of the text for the email message - I pasted: http://midtierserver/arsys/servlet/ViewFormServlet?form=DRTS%3aDataReque stForm&server=RivaServer&eid=$Data Request ID$ and it worked like a charm. Since I have emails that had the URL - just not the case ID - I copied the URL line to get the exact syntax and then edited the body text in the filter. Kim Olds Anne Arundel County Public Schools - Help Desk 410-222-5254 410-222-5611 fax ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, February 13, 2007 5:32 PM To: [email protected] Subject: Re: BUG in 7.0.1 patch 001 that is not reported in the Notes Hi, Kim: We haven't tested email notifications in 7.0.1, yet. Would this format still work in an email? http://midtierserver/arsys/forms/arserver/CHG:Change/Support/?eid=CHG000 000001023 <http://midtierserver/arsys/forms/arserver/CHG:Change/Support/?eid=CHG00 0000001023> Thanks, Michelle ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Olds, Kimberly M Sent: Tuesday, February 13, 2007 9:33 AM To: [email protected] Subject: Re: BUG in 7.0.1 patch 001 that is not reported in the Notes ** Tell me about it! I had to track them all down and manually add the URL with the Case ID in the test for the email. I also got this: There are two bug records submitted and our engineers are giving it the highest priority. SW00258844 and SW00256255 They told me that I would be notified when it was corrected. So we shall see. Kim Olds Anne Arundel County Public Schools - Help Desk 410-222-5254 410-222-5611 fax ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, February 13, 2007 9:20 AM To: [email protected] Subject: Re: BUG in 7.0.1 patch 001 that is not reported in the Notes That does not sound good at all! We are planning to move to 7.01 and we have numerous email filters that include a hyperlink to the assignee's ticket. What do they mean when they say "....a resolution is expected until Odin"? Ive heard this support talk about various projects like "Thor" or something... Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Olds, Kimberly M Sent: Tuesday, February 13, 2007 7:46 AM To: [email protected] Subject: BUG in 7.0.1 patch 001 that is not reported in the Notes ** FYI. I just finished upgrading to 7.0.1 patch 001 and it breaks the URL link on filter notifications. It is not on the support web. If you use this - as we do - you will need to do the workaround. Kim Olds Anne Arundel County Public Schools - Help Desk 410-222-5254 410-222-5611 fax -----Original Message----- From: BMC Customer Support [mailto:[EMAIL PROTECTED] Sent: Monday, February 12, 2007 11:42 AM To: Olds, Kimberly M Subject: Re: (ISS03069335, 2-High) Hello Kim This is what I received from the team -lead on the web team: "Two AR Server defects have been submitted around this problem: ARS 7.0.1 FCS and Patch 1 - filter notifications do not add a value for "eid=" in Web URL shortcuts, resulting in: http://<server name>/arsys/servlet/ViewFormServlet?form=<form name>&server=<server name>&eid=NULL SW00258844, SW00256255 These are not yet escalated by Server team(s), so a resolution isn't expected until Odin. As a workaround, a customer can add workflow to generate their own URLs in a character field and include that field as part of the notification." Thanks, -Ibrahim Akar __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
