Thanks to all who've made suggestions. What I finally ended up doing was this. I created a text trim field and added my mailto URL into it. The challenge I had was that the mailto is triggered from a button with an image on it. So what I did was lay the text field on top of the button. But then I had the problem of the ugly blue hyperlink text on top of my pretty button. So I changed the hypertext from something like "Click here" to a string of underscores, like this: ______________________.
Then I STYLE property of the page properties and changed the color of the hyperlink to the background color of my form. With some precise positioning, I placed the underscore directly under the text of my button, and bam, done. Works like a champ. A kludge, yes, but 5.1.2 is pretty much just a shrink wrapped box of kludges. Norm -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, February 15, 2007 7:37 AM To: [email protected] Subject: Re: Mailto Link Alternative? Norm, How about using a special Mid-tier trick to call a Javascript function? ( I think this was supported in v5.1.2's mid-tier.) Make your existing active link only fire for the User Tool (UT) by using the CLIENT-TYPE keyword. Then copy that active link to a new Active Like that you make only fire for the Mid-tier. (just a different value for CLIENT-TYPE) Next change the "PERFORM-ACTION-OPEN-URL" into a "Run process" action that starts with the string (javascript:), but do not use the parentheses. Then you just need to add a Javascript function and append it's name to the Run Process action. So if you javascript function was called (openMailtoLink) then your Run Process action would be (javascript:openMailtoLink();). Again, no parentheses and I forget if the trailing semi-colen is needed or not. You can also pass in parameters from ARS fields to the Javascript functions if needed too. Your javascript function would likely look something like this: function openMailtoLink() { window.open('mailto:";, '_targetWindowName'); } You can get that javascript function into the Mid-Tier Javascript in a couple of ways. The most "broad way" is to add it to a BMC/Remedy javascript file that your Mid-tier is already sending to the browser. ( Just make sure that you pick a function name that is not already part of the Mid-Tier Javascript environment. Maybe make the function name "eglin_af_mil_openMailtoLink". I doubt BMC/Remedy would have used that as a name. :) And this approach would let you maintain it in one place and have access to it on all ARS forms via the Mid-Tier. Just remember it when you upgrade your Mid-Tier. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 2/14/07, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote: > ** > > > > Anyone have any ideas on how to open a mailto link without using > PERFORM-ACTION-OPEN-URL? There's a bug in version 5.1.2 that isn't fixed > until 6.3, but I need this to work...so anyone have any ideas for me to > consider? > > > > Any ideas at all are much appreciated. > > > > Norm ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
