Stephen, Have you properly configured the plugin config form? (Via the User Tool) If not then I have seen "all plugins" not be listed in the "Create a Vendor form" dialog in the Admin Tool.
Verify that all of those settings look correct, and that you supplied the correct password. You can turn on the server Plugin Logs and turn the "plugin level" up to "all" to see what is really going on. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 2/15/07, Heider, Stephen <[EMAIL PROTECTED]> wrote:
It's not accepting any manual entry. I can type in the value ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I click the Create button I receive this message "No table name specified. Please specify a table name for this form. (ARERR 2902)". Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 15, 2007 10:13 AM To: [email protected] Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: [email protected] Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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