Re: Anyone tried BMC Remedy User or Admin 7.0 on Windows Vista??

Greg Elphick Thu, 15 Feb 2007 15:04:13 -0800

** ?

Hi,

I had a problem with vista premium and WUT 7.0.1 it ended up i had to turn all the vista account security off so that the html nav bars would display. Even after they displayed Iwas still getting _javascript_ errors "path not found" which I also get on win2k3 citrix server which i raised in a thread in the list ( no response to that as yet ).

Greg Elphick

From: "Action Request System discussion list(ARSList)" <[email protected]> [mailto:"Action Request System discussion list(ARSList)" <[email protected]>] On Behalf Of "Easter, David" <[EMAIL PROTECTED]>
Sent: Friday, 16 February 2007 8:25 AM
To: [email protected]
Subject: Re: Anyone tried BMC Remedy User or Admin 7.0 on Windows Vista??

Short Answer: Vista is scheduled to be added to the compatibility matrix for the WUT within the next 30-60 days.

Long Answer: The AR System 7.0.01 Remedy User Tool was tested on Vista Beta 2 and found to behave as expected. BMC is now testing with the GA version of Vista to confirm that no additional changes were made to Vista for final release. Once this testing has completed - and assuming no changes to Vista cause any issues with the Remedy User Tool - Vista will be added to the compatibility matrix for the WUT.

BMC Remedy will not be testing the "Home" versions of Vista (i.e. Home Premium and Home Basic). The editions being tested are "Business", "Enterprise" and "Ultimate".

The 7.0.01 Admin Tool is not being tested on Vista (and will thus not be added to the 7.0.01 compatibility matrix), but will be tested during the release cycle of the next minor version of AR System tentatively scheduled for release in July '07.

To the best of my knowledge, the 7.0.01 WUT can be loaded on the business editions of Vista today and tested against the 7.0.01 or 6.03 AR System server in preparation for the "official" addition of Vista to the compatibility matrix. I have not heard of any issues found in testing so far that would force BMC to patch the WUT. There's always that chance, of course.

There are no plans to test the 6.03 WUT running on Vista. Customers wanting to use Vista will need to use the 7.0.01 (or later) WUT. However, since the 7.0.01 WUT can connect to previous versions of AR System (e.g. 6.03), customers will not need to upgrade the server to 7.0.01 to take advantage of clients running Vista. Only the WUT would need to be upgraded.

BTW, IE7 on Windows XP is already supported by 7.0.01 - and this is in the compatibility matrix for 7.0.01 as per the footnote "(2) Unless otherwise indicated, the version represents the minimum version supported. BMC will support a browser version at this level or above." Since IE6 is listed as the minimum, IE7 is also supported. There is a known issue with tabbed browsing in IE7, however. This can be seen (for example) by doing the following:

Log into an AR System based application - for example, the Incident Management Console in Service Desk
Open a second tab and navigate to another web page - for example www.google.com
Switch back to the Incident Management Console and open up a modal dialog box - for example, "Manage CI Information"
Leave the dialog box open and switch back to the Google tab
The dialog box will stay "on top" of the browser window, obscuring the Google tab below it. The dialog box can be moved or minimized, allowing the tab below it to be accessed normally

The easiest workaround is not to use tabs. You could also minimize the dialog box after moving to the second tab or complete work in the dialog box prior to switching to the second tab. This issue does not seem to occur in Firefox. BMC is looking into what can be done to compensate for this Microsoft behavior in a future release of AR System.

Also note that Vista <> Longhorn. Vista is a client operating system. Longhorn is Microsoft's next server operating system (They might change the name before release...). Therefore, AR System Server of Mid-Tier will not be supported on Vista - just as the Server and Mid-Tier are not supported on Windows XP. Longhorn is scheduled to release at the end of 2007. Support for Longhorn will be added to AR System server either in an AR System release scheduled at the same time or, more likely, between releases in the same manner that Vista will be added between releases.

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Adam Propeck
Sent: Thursday, February 15, 2007 1:27 PM
To: [email protected]
Subject: Re: Anyone tried BMC Remedy User or Admin 7.0 on Windows Vista??

** Admin tool appears to work alright for at least the few things I tried. The user tool is another story. I encounter errors when opening the Incident console and incident forms. Error is simply "No such field ID". On the console, I get it once, and the left navigation fails to work at all. The actual incident form gives the error quite a few times. This is running on Vista Home Premium. After install, (IIRC) I get prompted by Vista to attempt a reinstall with the "recommended" settings for the app. I'm not sure if it just attempts to do the install again with compatibility mode or not. I'm on-site with a client, and so I haven't had much time to play with it yet, and am simply using a WinXP virtual machine till I get more time. I think I get the same No Such field ID message when I goto the mid-tier and try to load the INC pages though, so maybe it's simply an Internet Explorer issue rather than the tools themselves? Hope that helps a bit. - Adam

On 2/13/07, Sanford, Claire <[EMAIL PROTECTED]> wrote:

We tried it on a test machine and the installer did not recognize the
OS.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected] ] On Behalf Of Troy Sasso
Sent: Tuesday, February 13, 2007 11:28 AM
To: [email protected]
Subject: Anyone tried BMC Remedy User or Admin 7.0 on Windows Vista??

Looking to see if anyone has braved the client tools
using Windows Vista yet. I don't see any reference in
the latest version of the compatibility matrix.

Troy

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Re: Anyone tried BMC Remedy User or Admin 7.0 on Windows Vista??

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