Thanks, Joe. I am in the process of trying to get LDAP to work, so LDAP could easily be part of the problem. However, I do have a special Remedy password, and when I go in as guest user I see "*****" in my password field.
Could I have accidentally set it so it is trying to use LDAP (which isn't set up yet) even tho I have entered a password? Dwayne ---- Original message ---- >Date: Thu, 15 Feb 2007 16:38:58 -0500 >From: "Joe D'Souza" <[EMAIL PROTECTED]> >Subject: Re: System not recognizing my login >To: [email protected] > >Just a guess... > >Are you integrated with LDAP? It could be that you haven't defined a >password for the administrative user that exists in the User form and you >have cross reference blank password enabled so it would not recognize your >user and if you have guests allowed, you would get logged in but as a guest >user.. > >Joe > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin >Sent: Thursday, February 15, 2007 3:36 PM >To: [email protected] >Subject: Re: System not recognizing my login > > >I gave the wrong command for adding a tempuser. I should have >said: > >arcache -Ua -n "tempuser" -p "tempuser" -e "000000000099999" >-lw 1 -g "1;" -s rem2 > >to which I get: > > ERROR -- Failure encountered during operation > >(no info as to why the failure). > >Dwayne Martin > >---- Original message ---- >>Hi everyone, >> >> >>(ARS 7.01, Red-Hat Linux server, Oracle 10 db) >> >>I am the administrator for our Remedy system. We have a new >>development server that we are trying to get working. I've >>been able to get on and do everything I need to. But suddenly >>when I log in to either the User or Admin tool I get: >> >>"ARWARN [59] No such user exists -- successfully connected as >>a guest user >> user: martinrd, server: rem2." >> >>I can get into the system and see my User record, with its >>"Administrator" permissions and Fixed License, but can't >>change anything >> >>If I go to the server and try to reload the cache it says: >> >>Verifying Admin access to 'source' server -- rem2.jmu.edu >> FAILED! >>Cannot open catalog; Message number = 304 (ARERR 304) >> >>If I try to add a "tempuser" ( arreload .a tempuser p tempuser >>.d .f .u User .s rem2 ) >> >>I get: >>Cannot open catalog; Message number = 601 (ARERR 601) >> .a >> >>Two additional complications: >>1. I did edit the "ar.conf" file, but don't don't think I >>changed anything that would affect logins. >> >>2. We have licensing issues. Even tho we have installed our >>server license the system doesn't recognize it and won't let >>us add users. So far it has recognized my administrator >>rights, but maybe for some reason it has stopped. >> >>Fortunately this is a development server, so this isn't an >>emergency, but if anybody has any ideas on the subject I would >>appreciate hearing from you. >> >>Dwayne Martin >>Computing Support >>James Madison University > >Dwayne Martin >Computing Support >James Madison University > >____________________________________________________________________________ >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the >Answers Are" > >-- >No virus found in this incoming message. >Checked by AVG Free Edition. >Version: 7.1.412 / Virus Database: 268.17.39/687 - Release Date: 2/14/2007 > >-- >No virus found in this outgoing message. >Checked by AVG Free Edition. >Version: 7.1.412 / Virus Database: 268.17.39/687 - Release Date: 2/14/2007 > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
