Hello,

I'm on the following:
Windows 2003
Oracle DB v10.2.0.1.0
ARS 7 with ITSM7 and EIE 7
Remedy Link for SQL Server 7
Remedy Link for Orace 7
Oracle Client 9 pointing to a 9 database

I have RL for Oracle installed and EIE is working with RL for SQL Server.  I
am able to see tables and the menus in EIE for data mapping are all fine
with SQL Server.  But for some reason none of the menus are filling in for
the Oracle side.  I am using the same credentials for the RuleHelper form. 
the RuleHelper form can see the tables on the external side of Oracle but
the button to fill in the menus is greyed out. 

Any help would be appreciated.

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