Rebecca, If you're creating a new permission group, then you'll need to work out the format of the records in the "LIC:SYS-License Permission Map" form and create a new record to represent your new permission. One of the easiest ways may be to export the records to a CSV File, work out which fields are important and are populated across all records, then edit the csv file to create one new entry for you to import in again. I think this is how this was done on the last project I worked on that required the same functionality. As far as I am aware there is no out of the box method for you to create new permission groups to use within ITSM, unless you just want Support Group or Multi-Tenancy Company functionality). This is considered to be a customisation, so you're effectively on your own. The CTM:People form is only designed to be used for ITSM users working with ITSM functionality out of the box. If you've got custom applications or custom permissions in your environment, then you'll need to customise data used by the CTM:People form to allow users to belong to the custom permission group. HTH Chris.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond Sent: Monday, February 12, 2007 6:01 PM To: [email protected] Subject: Adding custom Permission Groups in ITSM 7 ARS 7.0.1 ITSM 7 I added a new Permission Group to the Group form. However, when I try to add a Person to the new Group from the CTM:People record (Login/Access Details tab), it doesn't appear. I backtracked the menu that lists available groups to the following form: LIC:SYS-License Permission Map. Can't figure out, though, how Groups get added to the form. Doesn't seem like a good idea to add it myself, since when I open this form I get: The data within this form is system data. Modification of this data is not recommended as it is used in conjunction with workflow that grants User permissions and licenses. (ARWARN 5060001) Thoughts? Thanks, Rebecca Hammond ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
