Hi Scott,

Here is the answers
1) Yes
2) Using AR Admin tool click File -> Server Information -> Timeouts
(tab). The value in the field 'Need to Sync' determine this
3) In the value is '0' then there would be no repeated checks. Default
is 300 sec.

For more info, please read the config doc.

Regards,
Anthony

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Kemme
Sent: Friday, February 09, 2007 11:01 PM
To: [email protected]
Subject: Remedy performance affected by LDAP issues

All,

My organization's LDAP servers have apparently reached their limit. when
that limit is exceeded, Remedy users (and other LDAP using apps) see
performance lags on saves, etc. it looks like Remedy is checking
credentials against the LDAP again even though these users have already
logged in successfully.

so here are my questions:

1) Does Remedy call LDAP again after users are already logged in?
2) if so, how often and when (just on writes or reads and writes)?
3) is there a way to extend the time in between calls?

thanks,
scott

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