Three additional catches with licenses. 1) an API program using the 6.3 API (running as a floating licensed user) will have the same problem if it tries to login from another machine.
2) You must only have one domain for your mid-tier load balancer. For example if you had two load balanced mid-tier VIPs like this: = helpdesk.mydomain.com for your HPD:HelpDesk application = change.mydomain.com for your CHG:Change application, a user with a floating license will get that dumb error when trying to login to both CM and HPD and the same time 3) Also you will need to use AR System patch 018 of ARSystem 6.3 in order for the override to actually work correctly. We recently had to downgrade from patch 019 to patch 019 of the remedy server. I don't think this has been fixed in Patch 20 yet. Thanks, -Geoff P.S. I'm still Waiting for AR System Patch 21 (aka BlackJack)" On 2/19/07, Axton <[EMAIL PROTECTED]> wrote:
David: You should add a bullet in the source of that snippet that this does not apply to using a browser and user tool from the same IP. If a user has a floating license, two tokens will be allocated if using the mid-tier and user tool from the same ip; if the user has a fixed license, they will be asked if they want to override the session. This still applies to the current/latest release (7.0.01 patch 001). Axton Grams On 2/19/07, Easter, David <[EMAIL PROTECTED]> wrote: > I'm not sure where this document lives externally, but here's the snippet from the document that defines the restriction. > > User License Restriction > As of AR System 6.0, a user will not be able to connect to a server from multiple IP addresses. The user license restriction will affect three AR System User license types: AR User Read, Fixed, and Floating. A User will still be allowed to run multiple User tools from the same machine or IP address. If a user should attempt to log into an AR Server from a second IP Address with an AR User Fixed, Floating, or Read license, they will be given the option to disconnect from the previously running session(s). > WHAT'S NEW > AR System(r) 6.0 License Key Management > There are two exceptions to the user license restriction. > ■ First, any user that is in the Administrators Group can always access AR System. They can log into the AR Server with the same User name from multiple IP Addresses. > ■ Second, a new license type has been created, the new Restricted Read license. Any user that is assigned a Restricted Read User license will be allowed to log in simultaneously from multiple machines, with the limitations listed below. > > It's found in a "What's New" for 6.0 document. > > -David J. Easter > Sr. Product Manager, Service Management Business Unit > > BMC Software, Inc. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Frank Caruso > Sent: Tuesday, February 13, 2007 12:04 PM > To: [email protected] > Subject: 6.3 Licensing > > Can someone tell me where I can find documentation on the 6.3 user licensing, specifically about being tied to an IP Address. > > Thank you > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >
