David,
Thanks for the clarification -
David D.
Date: Mon, 19 Feb 2007 09:05:41 -0800
Reply-To: [email protected]
Sender: "Action Request System discussion list(ARSList)"
<[email protected]>
From: "Easter, David" <[EMAIL PROTECTED]>
Subject: Re: upgrade for DST
In-Reply-To: A<[EMAIL PROTECTED]>
Content-Type: text/plain; charset="us-ascii"
6.0.01 will be on limited support until the next release of AR System,
which is tentatively scheduled for July of 2007. At that time, 6.0.01
would become a C-3 release and thus no longer supported under the BMC
support policy.
The support policy is based first on releases, then on time. In other
words, versions do not fall off the support policy until they become a
C-3 release regardless of time. If less than 2 years have passed since
the version had been released, it would remain supported until 2 years
had past.
Being more concrete, the officially supported releases in July (assuming
7.1.00 releases in July) would be AR System 7.1.00, 7.0.01, and 6.03.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
--
David Durling 706-542-0223
Enterprise IT Services [EMAIL PROTECTED]
University of Georgia
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