And on your first question, you can (with 7.0, at least) configure each of your notification actions to send the ARTask link, the URL, or both. I think in pre-7 versions, you only got one option (the task). Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser Sent: Tuesday, February 20, 2007 12:32 PM To: [email protected] Subject: Re: Two questions - Workflow related ** Eli, On your second question, its probably a permissions issue. Since the SMTP address is external to Remedy, it only sends data that has Public permissions. If you can, add public to the fields that are used in the email, otherwise you might have to jump through some other hoops (secondary form that has correct permissions and data specifically for email). Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Eli Schilling" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/20/2007 11:07 AM Please respond to [email protected] To [email protected] cc Subject Two questions - Workflow related ** Hello again listers! I have certain emails going out of ARS with a link attached. The other day I was configuring flashboards and entered a Default Web Path in the admin tool. Now every email goes out with an ARTask attachment AND the full mid-tier URL in the body. Is there a way to attach the ARTask shortcut without appending the URL? (without removing the Default Web Path and breaking flashboards?) Second; I have an escalation that sends an email using an HTML template. When I send it to me the HTML template pulls the necessary field values and all is well. When I change the recipient to an SMTP address (distro group) the HTML template still goes out but none of the data off my form is included. I called BMC support thinking this should be a quick fix (user error) but after 4 hours of "research" they haven't gotten back to me. Any ideas? Thanks again (and again, and again!) -Eli __20060125_______________________This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
