I didn't know about the bullentin. When I was talking with the analyst at Remedy, I asked if something was posted on their web site and we couldn't find anything. Thanks for your comments. Erica
________________________________ From: Action Request System discussion list(ARSList) on behalf of Lucero, Michelle - IST contractor Sent: Thu 2/22/07 12:58 PM To: [email protected] Subject: Re: Bug with v7.0.1 and Crystal This is a multi-part message in MIME format. ------_=_NextPart_001_01C756B3.824B0893 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi, Erica: =20 I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? =20 BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is "don't uninstall the BMC Remedy User 7.x, Instead install new versions... =20 http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: [email protected] Subject: Bug with v7.0.1 and Crystal **=20 We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. =20 thanks Erica __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ------_=_NextPart_001_01C756B3.824B0893 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = charset=3Dus-ascii"> <META content=3D"MSHTML 6.00.2900.3059" name=3DGENERATOR></HEAD> <BODY> <DIV dir=3Dltr align=3Dleft><SPAN class=3D928405318-22022007><FONT = face=3DArial=20 color=3D#0000ff size=3D2>Hi, Erica:</FONT></SPAN></DIV> <DIV dir=3Dltr align=3Dleft><SPAN class=3D928405318-22022007><FONT = face=3DArial=20 color=3D#0000ff size=3D2></FONT></SPAN> </DIV> <DIV dir=3Dltr align=3Dleft><SPAN class=3D928405318-22022007><FONT = face=3DArial=20 color=3D#0000ff size=3D2>I don't have an answer other than rebuilding = the user's=20 box. However, did you know that a Technical Bulletin was sent = regarding=20 this very thing from BMC on February 12, 2007?</FONT></SPAN></DIV> <DIV dir=3Dltr align=3Dleft><SPAN class=3D928405318-22022007><FONT = face=3DArial=20 color=3D#0000ff size=3D2></FONT></SPAN> </DIV><SPAN = class=3D928405318-22022007> <DIV dir=3Dltr align=3Dleft> <TABLE class=3DMsoNormalTable style=3D"WIDTH: 100%" cellSpacing=3D0 = cellPadding=3D0=20 width=3D"100%" border=3D1> <TBODY> <TR> <TD=20 style=3D"PADDING-RIGHT: 3pt; PADDING-LEFT: 3pt; PADDING-BOTTOM: 3pt; = WIDTH: 35%; PADDING-TOP: 3pt"=20 vAlign=3Dtop width=3D"35%"> <P><FONT face=3DArial size=3D2><SPAN=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">BMC <?xml:namespace = prefix =3D=20 st1 ns =3D "urn:schemas-microsoft-com:office:smarttags" = /><st1:place=20 w:st=3D"on"><st1:City w:st=3D"on">Remedy</st1:City> <st1:State=20 w:st=3D"on">AR</st1:State></st1:place> System Server=20 7.0.01</SPAN></FONT><?xml:namespace prefix =3D o ns =3D=20 "urn:schemas-microsoft-com:office:office" /><o:p></o:p></P></TD> <TD=20 style=3D"PADDING-RIGHT: 3pt; PADDING-LEFT: 3pt; PADDING-BOTTOM: 3pt; = WIDTH: 35%; PADDING-TOP: 3pt"=20 vAlign=3Dtop width=3D"35%"> <P><FONT face=3DArial size=3D2><SPAN=20 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Per SW00257321, = uninstalling=20 BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft = Visual=20 Studio to stop working. This technical bulletin describes a = temporary=20 workaround for that=20 issue.</SPAN></FONT><o:p></o:p></P></TD></TR></TBODY></TABLE></DIV> <DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff = size=3D2><SPAN=20 class=3D928405318-22022007>Unfortunately, the workaround for the issue = is "don't=20 uninstall the BMC Remedy User 7.x, Instead install new=20 versions...</SPAN></FONT></DIV> <DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff = size=3D2><SPAN=20 class=3D928405318-22022007></SPAN></FONT> </DIV> <DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#0000ff = size=3D2><A=20 href=3D"http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf";>http= ://www.bmc.com/supportu/documents/82/87/68287/68287.pdf</A></FONT></DIV><= /SPAN><BR> <DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft> <HR tabIndex=3D-1> <FONT face=3DTahoma size=3D2><B>From:</B> Action Request System = discussion=20 list(ARSList) [mailto:[EMAIL PROTECTED] <B>On Behalf Of </B>Harbin, = Erica M.=20 (MSFC-NNM04AA02C)[SAIC]<BR><B>Sent:</B> Thursday, February 22, 2007 = 12:47=20 PM<BR><B>To:</B> [email protected]<BR><B>Subject:</B> Bug with v7.0.1 = and=20 Crystal<BR></FONT><BR></DIV> <DIV></DIV>**=20 <META content=3D"MSHTML 6.00.2900.3059" name=3DGENERATOR> <DIV><FONT face=3DArial color=3D#000000 size=3D2>We opened ticket with = Remedy because=20 a couple of users (3 at this point) are no longer able to user Office = 2003 and=20 are getting this error:</FONT></DIV> <DIV><FONT face=3DArial size=3D2>Microsoft [program] has not been = installed for the=20 current user. Please run set up to install the = application.</FONT></DIV> <DIV><FONT face=3DArial size=3D2>In addition, we find that if a = different user login=20 to the affected machine, that user is able to access the Office=20 applications.</FONT></DIV> <DIV><FONT face=3DArial size=3D2>Two of users uninstalled v7.0.1 client = and this=20 this started to occur some time after that. The 3rd user is not sure = what=20 version he uninstalled (v5.1.2 or v6.3) but he now has the problem and = says that=20 he never attempted to uninstall v7.0.1</FONT></DIV> <DIV><FONT face=3DArial size=3D2>Has anyone else seen this and has a fix = for Office=20 2003? We have found and Remedy has said that the only resolution is to = rebuild=20 the user's box.</FONT></DIV> <DIV><FONT face=3DArial size=3D2></FONT> </DIV> <DIV><FONT face=3DArial size=3D2>thanks</FONT></DIV> <DIV><FONT face=3DArial=20 size=3D2>Erica</FONT></DIV>__20060125_______________________This posting = was=20 submitted with HTML in it___</BODY></HTML> __20060125_______________________This posting was submitted with HTML in it___ ------_=_NextPart_001_01C756B3.824B0893-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
