My favorite excuse (if it has already been accepted by your management team) is to say because it is an ITIL standard.
Research this and confirm that the ticket status is a set definition that everyone can understand and apply to your organization and apply across different types of tickets, including purchasing etc. Good luck. Nick Havin' Fun in Sacramento. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
