Hi Claire, I know that in ITSM 7, the system uses a "SYS:Message Box" form to hold note messages. Workflow just looks up an entry in this form, sets in a display only field then displays the contents of the field to the user. If you can't find it in the AR System Data Dictionary, then it would suggest that this message is generated dynamically (perhaps by being looked up in the way described above). I would think that the easiest way of verifying this is to turn on Active Link and Filter Logging, reproduce the scenario and find the workflow that generates the message...trace backwards from there.
HTH Chris. P.S. - I don't think I've ever heard Helpdesk 4.03 being called "lovely" before! I could share some of the words I've heard used to describe it, but I might get banned from the list ();o) ITSM 7.0 is the way forward...try it...you might like it... > When a new asset is created in the CMDB using the AST:ComputerSystem > form as the entry point, the confirmation message says "Request > $200000020$ has been created" > > 200000020 translates into the Name field, not the Asset ID+ field > (210000000). > > This is a big problem. How do I change the message? I've looked for the > message in the database and can't find it. I've looked through the > workflow and can't find what is populating that box. > > I've already had to add filters to stop the database from allowing the > creation of duplicate Asset ID+ entries. > > > Waaaaaaaa I really do miss my beautiful mostly bug and hassle free > Helpdesk 4.03 on my lovely ARS 4.5.2!!!! > > > ARS 6.3 Patch 18 > HD 6.0 > CMDB 1.1 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > Phone: 713 448 6035 > [EMAIL PROTECTED] > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers > Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
