Hi!
I've just have a similar issue. In my case, it was caused by a firewall
between the server and the clients.
The server needs an *entrant connection* to the client machine, so the
alert can pop-up. If this connection does not exist, the user STILL can
log in in the alert tool and click in the refresh button to get news
alerts (because the connection user machine -> server exists).
To get the entrant connection on the client machines, we need to set an
specific port for alert, in the Tools->Options of alert tool.
HTH
Rafael Bertolini
Rick Cook wrote:
I assume that you configured the Alert tool to notify the user in the way(s)
they preferred?
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce D.
Sent: Sunday, February 18, 2007 6:11 AM
To: [email protected]
Subject: AR System Alert (Notifier) No pop-up, sound, etc.
We just upgraded our servers to 7.0.01 but our clients are on 5.1.
Although messages are getting into the Alert Events table they do not cause
the tool to display a message, flash the icon or make a sound on user's
desktops. We had problems with this for a subset of users even when the
servers were also 5.1, but now it doesn't seem to work for anyone. We tried
installing just the 7.0 version of Alert (not User) but that didn't help.
We'll be upgradeing User and Alerts to 7 in a few weeks but I have some
users that rely on the message from the Alert tool. Any ideas would be
welcome. Thanks.
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* Rafael Bertolini *
System Analyst
Ícaro Technologies
http://www.icaro.com.br *Work:* +55 19 3731 8308
*E-mail:* [EMAIL PROTECTED]
*Fax:* +55 19 3731 8304
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