I noticed this as well, unfortunately... Bug? Feature? Or just simply an annoyance???
Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Friday, February 23, 2007 8:54 AM To: [email protected] Subject: ITSM 7 site problem - multi-tennancy Everyone, I ran into an issue when creating sites for several companies. Let's assume, that you have three companies with regions NSA, ECA and MEA and each region has some sites. There is only one site per city, so in order to keep things easy you want to use just the city name as the site name, however, each company has a different office location in each city. Let's say all three companies have offices in Houston, TX but at different addresses. Company ABC -> NSA -> Houston Company DEF -> NSA -> Houston Company GHI -> NSA -> Houston Problem: 'Site Name' has to be unique and Remedy ITSM won't let me create the site 'Houston' under companies DEF and GHI. I can associate multiple companies to the site via the 'Company Relationship' tab but as I said, the addresses for all three sites are different, so that won't work. Only workaround seems to be slightly different site names (i.e. Houston ABC, Houston DEF, etc.) or some kind of combination of city_street_name in order to make them unique. Not a very good solution. Has anyone else run into this issue ? Any suggestions ? Sounds like a bug to me. Rgds, Chris Rom Schlumberger ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
