David, I think Doug's point is that it isn't the first time a patch has shown "less than complete" Engineering and/or QA, and so what I'm sure are very sincere promises from you are nice, but...we've kinda heard this song before. We know that patches aren't tested to the same level as releases, and that's fine, but it seems that some patches are more problematic than others, and if there are process-related issues at fault for that, we will appreciate those being actually dealt with. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, February 26, 2007 3:55 PM To: [email protected] Subject: Re: Problematic Patch Upload Process (was 6.3 Patch 21 - Readme) ** Hi Doug, > Does someone at BMC download each newly uploaded update and install it per the documentation provided to assure quality before you release it to customers? Yes. QA tests the patches and then BMC uploads the patches to the FTP site once they are found to be of GA quality. The issue you're seeing on Patch 021 is because the upload is taking an inordinate amount of time (18-20 hours for the 2.5GB patch) coupled with the fact that Support Central was incorrectly updated to show the availability of the patch prior to the upload being completed. Folks internally are aware of this situation and are discussing how to make sure it does not happen in the future. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. _____ From: Anderson, Douglas W. [mailto:[EMAIL PROTECTED] Sent: Monday, February 26, 2007 3:02 PM To: Easter, David Cc: listmembers- arslist Subject: Problematic Patch Upload Process (was 6.3 Patch 21 - Readme) Good Sir, In the interests of saving your customers from both 1) wasted time, which is a certainty with your current procedure, and 2) potential hazard from partial updates, which is a likelihood therewith, might it not make sense to set the permissions of a download directory to make it invisible to customers until its contents have been verified by BMC to be both complete and correct? Maybe I am suffering from delusions of obviousness again? If so, my most humble apologies. Does someone at BMC download each newly uploaded update and install it per the documentation provided to assure quality before you release it to customers? Thanks for keeping us informed as the update is uploaded, but the need for you to do so seems to me to be artificially induced by a poorly designed and loosely validated process. Peace, Doug Anderson Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original Message: Date: Mon, 26 Feb 2007 13:41:18 -0800 From: "Easter, David" <[EMAIL PROTECTED]> Subject: Re: 6.3 Patch 21 - Readme According to the folks I've talked to, the patch is still uploading. I would suggest waiting until tomorrow to retrieve the patch. It should be done uploading by then. =20 Thanks, =20 -David J. Easter Sr. Product Manager, Service Management Business Unit =20 BMC Software, Inc. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
