We backed up and upgraded to 6.3, then on to 7.0.01 and most everything appears
to be functioning. Thanks for the help.
>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
Office: 8-226-1805
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Friday, February 23, 2007 1:36 AM
To: [email protected]
Subject: Re: ARS 7.0.01 upgrade problems
Support recommend us to upgrade to 6.3 and then to 7x
So we did an upgrade from 5.1.2 -> 6.3 -> 7.01
--
Jarl
On 2/23/07, Rick Phillips <[EMAIL PROTECTED]> wrote:
> I had a slightly different variation: in going from 5.1.2 to 7.0.1,
> we had to stop at 7.0.0 first. This was due to a known error (per
> support). We also had problems with forms displaying fields that the
> db did not have. We exported the form, deleted the form, re-imported
> the form, and thus were able to sync ARS and the DB in that the number
> (and type) of fields listed in the admin tool (or the .def file)
> matched what was returned via SQL Plus.
>
> I just finished working on a CMDB 1.1 patch 4 installation that twice
> failed due to incomplete installers downloaded from the support site.
>
> Rick
>
> On Feb 22, 1:32 pm, patrick zandi <[EMAIL PROTECTED]> wrote:
> > Thanks.
> >
> > On 2/22/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
> >
> >
> >
> >
> >
> >
> >
> > > ** We were coming from 5.1.2 to 7x ... did it twice because we thought we
> > > did something wrong.
> >
> > > After restoring the 2nd time, we then went from 5.1.2 to 6.3 to 7.x.
> >
> > > The process was painful because support kept saying it was something we
> > > did on the original upgrade. And after the usual sending of megatons of
> > > stuff and over a week later it was determined that you needed to stop at
> > > v6
> > > first.
> >
> > > What happened to us was that all the new fields on the user and groups
> > > forms appeared on the client screen like they were there, but in actuality
> > > they were not in the database. If you went into the admin tool they were
> > > there, so you moved a field or even added another field and saved ...
> > > which
> > > should have corrected any issue of not being the same ... NOT ... they
> > > were
> > > still not in the database. Unexplainable except that once we started over
> > > and did the extra step everything went fine.
> >
> > > It was frustrating and aggrevating. It took over 3 weeks to finally get
> > > it done. Causing me to miss my production server window and now I'm still
> > > waiting for that since last August. Worse than a Chinese puzzle!
> >
> > > Susan
> >
> > > On 2/22/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> >
> > > > ** Susan,
> > > > Are you saying 6.01 prior to 6.3 ..
> > > > Is there some sort of upgrade functionality that is not in the 6.3.
> > > > User/Groups form..
> >
> > > > Are they recommending any specific versions.. Patch X of ARS 6.01 ,
> > > > Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ?
> >
> > > > It is like working in a Chinese puzzle Huh..
> >
> > > > On 2/22/07, Susan Palmer <[EMAIL PROTECTED] > wrote:
> >
> > > > > ** You must stop at 6.x first. That was our original mistake also ...
> > > > > but no it wasn't OUR mistake, that's what support told us to do.
> > > > > arrggghhh
> >
> > > > > We had wierdness on group and user forms.
> >
> > > > > Susan
> >
> > > > > On 2/22/07, Mayfield, Andy L. <[EMAIL PROTECTED] > wrote:
> >
> > > > > > We unsuccessfully attempted to upgrade ARS last night from
> > > > > > 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original
> >
> > > > > > version.
> >
> > > > > > The Installed updated the database, but when it attempted to
> > > > > > restart the server it had problems.
> >
> > > > > > It gave the following messages:
> > > > > > The server was not available,
> > > > > > Failed to restart the service Remedy AR System server,
> > > > > > Unable to restart,
> > > > > > Server could not be started, you may start it manually.
> >
> > > > > > Has anyone run into this problem? We may try to go from
> > > > > > 5.01.02
> > > > > > to 6.3 them to 7.0.01 next and see if that helps.
> >
> > > > > > Andy L. Mayfield
> > > > > > System Operation Specialist
> > > > > > Alabama Power Company
> > > > > > Office: 8-226-1805
> >
> > > > > > _______________________________________________________________________________
> > > > > > UNSUBSCRIBE or access ARSlist Archives
> > > > > > atwww.arslist.orgARSlist:"Where the Answers Are"
> >
> > > > > __20060125_______________________This posting was submitted with HTML
> > > > > in it___
> >
> > > > --
> > > > Patrick Zandi __20060125_______________________This posting was
> > > > submitted with HTML in it___
> >
> > > __20060125_______________________This posting was submitted with HTML in
> > > it___
> >
> > --
> > Patrick Zandi
> >
> > _______________________________________________________________________________
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the
> > Answers Are"- Hide quoted text -
> >
> > - Show quoted text -
>
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