Cindy,
Hum.... ok... so here is the thing...
Trying to document how to enter a "return" ("\n", "<CR>", "carriage
return", etc..) in documentation is tough. And my previous post might
have made it seem like you could enter the string "<CR>" when that is
not exactly what I was trying to say. [ So I take some "credit" for
your possible confusion from my post. :]
Let me try to better explain my post:
Where ever you see "<CR>" you need to enter a "carriage return" character.
In the admin tool, in an active link, in a Set Field action there is a
place that you enter the "Value" for a specific field. That 'field'
has an expand box at the far right of the field. You need to open that
expand box to actually enter the "return" into the 'Value' field.
So after you open the expand box you need to paste(or type) the
following two lines into that sub-dialog (They are separated only by a
"carriage return" character) :
STRSTR($Character Field$, LTRIM( "
"))
You can start with the following string and then simply type one
carriage return between the double quotes inside the LTRIM function
too.
STRSTR($Character Field$, LTRIM(""))
( make sure you click "ok" on that dialog.)
Also....
A coworker of my appears to have found that ARS v6.3 patch 20 Mid-Tier
does not support this logic. It works just fine in the UserTool, but
does not work on the Mid-Tier. We are specifically doing a REPLACE of
returns with nulls, but it appears to be returning NULL instead of the
string after the REPLACE function.
So maybe your client is the problem, and you really did fully
understand what I was trying to say before to. :)
Try/test your workflow in the User Tool and the Mid-Tier if you have
users of both clients.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 2/26/07, Cindy Sapochetti <[EMAIL PROTECTED]> wrote:
Carey -
Thanks very much for the response, I appreciate your repeating this
information.
I've tried what you've suggested - and STRSTR is returning a -1 for no
value found. I've tried the following:
STRSTR($Character Field$, LTRIM( " \n"))
STRSTR($Character Field$, " \n")
STRSTR($Character Field$, LTRIM( " <CR>"))
STRSTR($Character Field$, " <CR>")
After you mentioned that this had been "talked about" before on the list, I
changed my search criteria and found a few threads - it seems that the way
Remedy handles carriage returns may actually be version specific. We are
on ARS 7.0.01 Patch 001. Wonder if this has some bearing?
Regards,
Cindy
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