Classification:  UNCLASSIFIED 
Caveats: NONE

My understanding is you will need to purge the license and then have
licensing generate a Help Desk 6.0 key.  If you're setting up a second
instance of Remedy you can always ask for a 90-day demo license. 

-----------------------------------------------------------
Ryan M. Mench
Remedy Development
United States Army
Directorate of Information Management (DOIM)
6151 Specker Ave, Bldg 1550, Rm 2210
Fort Carson, CO 80913
(719)524.0514
-----------------------------------------------------------
 


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Tuesday, February 27, 2007 11:58 AM
To: [email protected]
Subject: License Question: Helpdesk vs ServiceDesk

Will service desk (ITSM 7) licenses work with Helpdesk 6?  For example
if I were to apply service desk floating licenses to my Helpdesk 6
server, would I be able to use those licenses?

Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia

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