I posted this response 2 weeks ago to this very list. I like going here: http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html
to do searches on topics that may already have been answered on the list. Short Answer: Vista is scheduled to be added to the compatibility matrix for the WUT within the next 30-45 days. Long Answer: The AR System 7.0.01 Remedy User Tool was tested on Vista Beta 2 and found to behave as expected. BMC is now testing with the GA version of Vista to confirm that no additional changes were made to Vista for final release. Once this testing has completed - and assuming no changes to Vista cause any issues with the Remedy User Tool - Vista will be added to the compatibility matrix for the WUT. BMC Remedy will not be testing the "Home" versions of Vista (i.e. Home Premium and Home Basic). The editions being tested are "Business", "Enterprise" and "Ultimate". The 7.0.01 Admin Tool is not being tested on Vista (and will thus not be added to the 7.0.01 compatibility matrix), but will be tested during the release cycle of the next minor version of AR System tentatively scheduled for release in July '07. To the best of my knowledge, the 7.0.01 WUT can be loaded on the business editions of Vista today and tested against the 7.0.01 or 6.03 AR System server in preparation for the "official" addition of Vista to the compatibility matrix. I have not heard of any issues found in testing so far that would force BMC to patch the WUT. There's always that chance, of course. There are no plans to test the 6.03 WUT running on Vista. Customers wanting to use Vista will need to use the 7.0.01 (or later) WUT. However, since the 7.0.01 WUT can connect to previous versions of AR System (e.g. 6.03), customers will not need to upgrade the server to 7.0.01 to take advantage of clients running Vista. Only the WUT would need to be upgraded. BTW, IE7 on Windows XP is already supported by 7.0.01 - and this is in the compatibility matrix for 7.0.01 as per the footnote "(2) Unless otherwise indicated, the version represents the minimum version supported. BMC will support a browser version at this level or above." Since IE6 is listed as the minimum, IE7 is also supported. There is a known issue with tabbed browsing in IE7, however. This can be seen (for example) by doing the following: 1. Log into an AR System based application - for example, the Incident Management Console in Service Desk 2. Open a second tab and navigate to another web page - for example www.google.com 3. Switch back to the Incident Management Console and open up a modal dialog box - for example, "Manage CI Information" 4. Leave the dialog box open and switch back to the Google tab 5. The dialog box will stay "on top" of the browser window, obscuring the Google tab below it. The dialog box can be moved or minimized, allowing the tab below it to be accessed normally The easiest workaround is not to use tabs. You could also minimize the dialog box after moving to the second tab or complete work in the dialog box prior to switching to the second tab. This issue does not seem to occur in Firefox. BMC is looking into what can be done to compensate for this Microsoft behavior in a future release of AR System. Also note that Vista <> Longhorn. Vista is a client operating system. Longhorn is Microsoft's next server operating system (They might change the name before release...). Therefore, AR System Server of Mid-Tier will not be supported on Vista - just as the Server and Mid-Tier are not supported on Windows XP. Longhorn is scheduled to release at the end of 2007. Support for Longhorn will be added to AR System server either in an AR System release scheduled at the same time or, more likely, between releases in the same manner that Vista will be added between releases. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Tuesday, February 27, 2007 11:12 AM To: [email protected] Subject: Re: Help with Windows Vista My experience has been 6.3 does not run on Windows Vista but 7.x does. Thanks, Andrew Baxter -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Tuesday, February 27, 2007 1:49 PM To: [email protected] Subject: Help with Windows Vista Hi dear Listers We need install ar system user tool 6.3 in a machine with OS Windows Vista, Are Is supported this version in Windows Vista? Thanks and regards __________________________________________ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ........................................................................................... Este correo electronico es confidencial y/o puede contener informacion privilegiada. 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