Yesterday, I had our web guy install patch 21 using the installer (he had been using the file replace method). Today, everything worked as expected. The calendar pop-up worked and no preference server or preference server record was required.
Thanks to everyone that helped. Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Poston, Lynn" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/27/2007 07:13 AM Please respond to [email protected] To [email protected] cc Subject Re: Caught exception :Object Expected Hi Mary Ann. I only had to do a manual install for the mid-tier files. The first install wiped out patch 16 that we had and did not display any patch including 20. Once we installed the files again, patch 20 displayed. I used the installers for the server and email. Good luck! Lynn -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Ann Jones Sent: Friday, February 23, 2007 12:08 PM To: [email protected] Subject: Re: Caught exception :Object Expected Hi Thad/Lynn, We are going through the same thing also. I installed Patch 20 over the weekend (using the installers) and the problem starting occuring. The problem only seems to be happening from Windows XP machines. When I access the Mid-Tier from our Windows 2000 server, it does not happen. What I did to temporarily solve the problem was to add a User Preference record for each user and set the Locale Timezone value in the record to America/Chicago (since all our users are on Central Standard Timezone). Lynn - did you manually replace all the files for the Server, Mid-Tier, and Email or just the files for the Mid-Tier? Thanks for the help. Mary Ann On Fri, 23 Feb 2007 10:45:19 -0600, Poston, Lynn <[EMAIL PROTECTED]> wrote: >Hi Thad. > >We just went through the same headache with patch 20. The installer >seemed to work but in fact did not change the files just the date on >the file directories. We did a manual install of the files (twice) and >finally got around it. We are no longer getting the error. > >Good luck! >Lynn > >Graybar Electric >________________________________ > >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser >Sent: Thursday, February 22, 2007 8:19 PM >To: [email protected] >Subject: Caught exception :Object Expected > > >** >Hello, > >We are getting this error, "Caught exception :Object Expected", on our >mid-tier patch 21 (21 is a restricted release, but this was happening >on patch 20 as well) whenever we click on the calendar button for a >date/time field or try to view a record after a search. We are doing >the "send us your logs" dance with BMC, but since its been going on for >a few weeks, I thought I'd ask here. > >I read through the other "Caught exception" posts even though they were >for a different exception. There are no pop-up blockers involved, the >MT cache has been flushed as well as the local IE cache on two >different PCs. This wasn't happening when MT was at patch 14. > >Has anyone else seen this particular error or can offer any advice? > >Thanks in advance, >Thad Esser >Remedy Developer >"Argue for your limitations, and sure enough, they're yours."-- Richard >Bach > >***IMPORTANT NOTICE: This communication, including any attachment, >contains information that may be confidential or privileged, and is >intended solely for the entity or individual to whom it is addressed. >If you are not the intended recipient, you should delete this message >and are hereby notified that any disclosure, copying, or distribution >of this message is strictly prohibited. Nothing in this email, >including any attachment, is intended to be a legally binding >signature.*** > > >__20060125_______________________This posting was submitted with HTML >in it___ > >_______________________________________________________________________ >___ _____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
