Yep. That appears to be the only problem. And the funny thing about
it is that if you use the Advanced Search Criteria, you get no errors
at all.
On Feb 27, 2007, at 6:32 PM, Lucero, Michelle - IST contractor wrote:
Hi, Derek:
So is the only issue with join forms on the Join Request ID? I
understand that this is important, but wanted to make sure there
wasn't
anything else.
Michelle
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube
Sent: Tuesday, February 27, 2007 1:34 PM
To: [email protected]
Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms
For those of you who are interested, this still happens with patch
21. QBE searching on the 'Join Request ID' field yields an "ARERR
[101] Entry ID parameter value is longer than the maximum allowed
length" error message.
On Feb 27, 2007, at 2:14 PM, Derek Berube wrote:
Indirectly. The client I'm working with utilizes an "Authorized
Support Partner". I've reported the problem to that partner and
I'm not sure what gets funneled up to BMC/Remedy engineering.
Even though there is no mention in the readme file for patch 21, I
got the tier 1 support analyst "there is a new patch out now, so
try it and see if the problem goes away" response. So I'm jumping
through the requisite hoops in the hopes that the problem will get
addressed/resolved.
Derek
On Feb 27, 2007, at 12:31 PM, Pruitt, Christopher J wrote:
Has anyone on the list reported this issue to BMC Remedy?
Christopher Pruitt
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
Phone: +1-972-605-7702 (8-835)
mailto:[EMAIL PROTECTED]
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-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube
Sent: Tuesday, February 27, 2007 10:25 AM
To: [email protected]
Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms
Ah ha. I was thinking about adding that. We jumped from 6.0.1
patch
1414 to 6.0.3 Patch 20. I've been instructed to "apply patch 21"
and see if the problem goes away. So I'll let the list know how it
goes!
Thanks for the confirmation that I'm not alone ;-)
Derek
On Feb 27, 2007, at 11:04 AM, Pruitt, Christopher J wrote:
We had discovered this very same issue, however, this started
occurring prior to installing Patch 20. So I don't think this is
Patch
20 specific. This is occurring on our development servers that has
Patch 18. If anyone has an answer to how it is happening and how it
can be corrected we would love to hear it.
Christopher Pruitt
Consultant Specialist
EDS - Bank of America
mailto:[EMAIL PROTECTED]
Confidentiality Notice: This message and any files transmitted
with it
are intended for the sole use of the entity or individual to
whom it
is addressed, and may contain information that is confidential,
privileged, and exempt from disclosure under applicable law. If you
are not the intended addressee for this e-mail, you are hereby
notified that any copying, distribution, or dissemination of this
e-mail is strictly prohibited. If you have received this e-mail in
error, please immediately destroy, erase, or discard this message.
Please notify the sender immediately by return e-mail if you have
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-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Tuesday, February 27, 2007 9:51 AM
To: [email protected]
Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms
We experienced the same issue but we did not install patch 20 on
our
User tool.
I confirmed that the issue does not occur on our production
environment which is on patch 16 but it happens on our development
environment which is on patch 20.
It seems this is not an issue with Patch 20 for the client but
Patch
20 for AR Server.
We are on Windows 2003 for our application servers.
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube
Sent: Tuesday, February 27, 2007 10:34 AM
To: [email protected]
Subject: Problem With ARS 6.3 Patch 20 and Querying Join Forms
Good morning listers.
I was just curious to know if anyone else has encountered this
little
peculiar aspect of AR System behavior. We upgraded to ARS 6.3
Patch
20 (running on a Solaris 8 server) and now, if you go to a Join
form
in the ARS User tool and try to search using the Query By Example
method and placing a value in the 'Join Request ID' field, then you
get the following error message when trying to initiate the search.
ARERR [101] Entry ID parameter value is longer than the maximum
allowed length
However, if you go to the advanced search bar and issue the
following
query, the search executes.
'Join Request ID' = "NOM000000000037|NODE00000000001|
000000000101931"
This happens whether the user is running with the ARS 6.3 Patch
20 or
7.0.1 patch 1 User tools.
Derek
___________________________________________________________________
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LLC.
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Wildstar Technologies, LLC.
1453 Riverview Run Lane
Suwanee, Georgia 30024
(678) 229-1475 - Office
(678) 229-1476 - FAX
(404) 444-5283 - Mobile
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