Save the file name in another character field and use this field instead of the exact file name.
Drawback - it will be same every time i.e. hardcoded Workaround - To make file name name different every time suffix filename with $TIMESTAMP$ - Naveen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Wednesday, February 28, 2007 1:39 PM To: [email protected] Subject: Re: sending attachments through emails thanks for your tips Chad. The problem I have is actually how to catch the myfile.txt. I mean the name of the attachment. My field ID is simple to read but where do I get the names of each of the attachments ? Serouche Hall Chad - chahal wrote: > You have to include the field ID of one of the attachment fields within > your email template and make its value the filename of the attachment. > So, to attach a file called myfile.txt to attachment field 536871000 you > would include this... > > !536871000!: myfile.txt > > Chad Hall > (501) 342-2650 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour > Sent: Tuesday, February 27, 2007 5:23 AM > To: [email protected] > Subject: Re: sending attachments through emails > > well apparently my first email was not clear enough. > Sorry for that. > I'll explain again: > - my users send emails to the Remedy server (ARS 6.00.01 patch level > 1454) > They attach files to the original emails.These emails are supposed to > create new tickets in an existing schema which already contains an > attachment field. > But the AR System Email application is not able to create the ticket > with the attachment. The ticket is created but without the attachments. > So I was wondering whether I need to write a set of filters and AL to > produce the attachment or if there were some existing settings to make > the ticket created with the attachment ? > I hope this time I was clear enough. > > > > Mark Blankenship wrote: > >> Sorry. I think I misunderstood. I am referring to sending out email >> from Remedy with atachments. >> >> -----Original Message----- >> From: Mark Blankenship [mailto:[EMAIL PROTECTED] >> Sent: Wednesday, February 14, 2007 10:28 AM >> To: [email protected] >> Subject: Re: sending attachments through emails >> >> >> I believe this is a bug. Don't know to what patch level. >> We had to create manual workflow to submit the desired attachment to >> > the > >> Email_Attachemnts form, create the EmailMessage/Attachemt relationship >> record, etc... >> >> Mark Blankenship >> >> -----Original Message----- >> From: Lucero, Michelle - IST contractor >> [mailto:[EMAIL PROTECTED] >> Sent: Wednesday, February 14, 2007 9:05 AM >> To: [email protected] >> Subject: Re: sending attachments through emails >> >> >> Hi, Serouche: >> >> Have you tried include the attachment field in the fields list of the >> Notify Action? >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour >> Sent: Wednesday, February 14, 2007 5:49 AM >> To: [email protected] >> Subject: sending attachments through emails >> >> Dear listers, >> >> my users would like to send emails with attachments. How can I make >> > the > >> Email engine creating new tickets in a form including these >> > attachments > >> ? I already have a form with an attachment fields. Email engine and >> ARServer 6.00.01 patch 1454. Thank you. 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