How about becoming an "Official BMC/Remedy Patch of the day Testing Partner"?
I don't mind doing these things as long as it is "Pre-Release / BETA" code I could understand the bugs, but the issues that are being discovered and discussed openly on this list are simply mounting and mounting. For example, DST Patch 20 for 6.3 how many "new bugs" were discovered / reported and fixed? Now patch 21 is out? How long until the threads run long on "patch 21 issue # 12345" and then patch 22 is out? BMC/Remedy is forgetting that companies actually use "Change Management Processes / Release Cycles" for DEV --> TEST --> PROD. They cannot come out and say on March 9 to please install patch 22 to correct all DST issues... Now that Patch 21 has come out, we are like a "herd of squirrels in a nut factory" (or is that "15 drunken monkeys with a jigsaw puzzle and no picture?") getting this online in DEV so we can 'development team test' and then migrate the change (read run setup.exe's) in the TEST Environments (x3 globally) so it can "cook the proper time" before taking into production environments (x3)... Combine 6.3 issues, with now our 7.0.x project running, and "patch / release of the day" happening in Version 7 as well, my patience is running extremely thin here, so Axton YOU ARE NOT ALONE HERE... Now combine the frustrations caused by lack of documentation (ITSM 7 "administration" topic of Mr. Strauss [You are not alone here either!]) it is simply growing and growing in frustration levels, especially when (tick tock) you think that in 6 months at RUG-2007 (whoops BUG-2007 [BMC User Group]) they will probably be showing us "ARS 7.5 and ITSM 8.0" as the "latest and greatest"... I think we will never be able to "catch up" and will always be the "patch of the day / Major Release of the year" behind the curve :( Sorry for the "long soapbox session" but I do feel much better now :) Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Wednesday, February 28, 2007 8:30 PM To: [email protected] Subject: Re: Remedy Support/Engineering I'm starting wonder if the only difference between Peregrine and BMC is the pace in which they took in killing a great product.... just sayin.... On 2/28/07, Axton <[EMAIL PROTECTED]> wrote: > What do you think would be a fair asking price from BMC to offer a > support level where engineers are dedicated to fix bugs in the product > when they are discovered? > > 30, 50, 100, 500%... > > How about 15-20% ? > > Sorry, just venting because I am really getting burned by defects in > the products. > > Axton > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
