Bruce, This is from the thread titled "Re: Midtier v7 - java Heap Space (out of Memory)". Michelle Lucero states "Or, you can use the Apache Tomcat GUI to update the Max/Min size, by going to Start/Programs/Configure Apache Tomcat Click the Java tab Set the Initial Memory Pool (we set ours at 500 MB) Set the Maximum Memory Pool (we set ours at 900 MB) Click OK
That setting made all the difference in the world. We actually have 2 gigs of RAM on the server Production: Mid-Tier 7.0.01 Patch 1 on IIS 6/Apache Tomcat 5.5/Java 1.6 ARS 6.3 Patch 18 Hope that helps, Michelle" Thanks, Bruce Scott -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce D. Sent: Thursday, March 01, 2007 10:56 AM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 Can anyone help with the heap space settings and where they are specified? I can't find anything in my archive and I can't seem to access the ARSlist archives at the moment. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent: Thursday, March 01, 2007 11:15 AM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 You have to increase the Heap Space. There was a topic just some days ago with suggested values and description (dont recall them as of now). Cheers, Robert -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce D. Sent: Thursday, March 01, 2007 5:11 PM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 We're now getting frequent Mid-Tier hangs. Restarting the Apache Tomcat service clears the problem. The service doesn't crash so our service monitor doesn't detect it as a failure. The client sees a the error information listed below. Anybody else seeing this problem? Error: HTTP Status 500 javax.servlet.ServletExceptoin: Servle execution thre an exception java.lang.OutOfMemoryError: Java heap space Environment: Windows Server 2003 Standard AR Server/Mid-Tier 7.0.01 Apache Tomcat 5.5.17 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Thursday, March 01, 2007 10:26 AM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 I ran into a similar problem and in my case it had to do with not having either a preference file and/or not have a time zone set in the preference file. Things work fine if you use the BMC supplied logon screen, but direct urls don't. I have already opened a case with them as I had the same problem when 6.3 Mid-Tier was released and they did eventually patch it. Go into the preference form for a test user and define a timezone to see if that clears up your problem. Thanks, Andrew Baxter -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, March 01, 2007 10:11 AM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 Our environment is Mid-Tier 7.0.0 Patch 001 Windows 2003/IIS 6/Apache Tomcat/Java 5.0 I just installed Mid Tier 7.0.1Patch 001 on two servers. One is going to a Dev server and the other is to our Prod server. I am getting an "Internal Error" message when try to use this link: http://webserver/arsys/servlet/ViewFormServlet?server=arserver&username= xxxxxx&pwdxxxxx=&form=Survey+Form&F536870976=US050132 When I use the Mid Tier 6.3 (Windows 2000, Servlet Exec) server to get into Prod, no problems....gotta be something with Mid Tier or Tomcat? Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, February 12, 2007 9:58 AM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 Hi, Amanda: That syntax (using ViewFormServlet)works for us in 7.0.01 Patch 001. It seems that the LoginServlet doesn't work right. It seems to ignore the mode parameter AND opens the home page instead of the form supplied. Substituting ViewFormServlet for LoginServlet seems to work. This is something that needs to be reported to tech support if you haven't already. Our environment is Mid-Tier 7.0.0 Patch 001 Windows 2003/IIS 6/Apache Tomcat/Java 1.6 Thanks, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierce, Amanda (TBS) Sent: Monday, February 12, 2007 7:25 AM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 We are using the exact syntax below, we have tried both the ViewFormServlet and the LoginServlet to no avail. Does anyone have the midtier pages working under IIS with TomCat on 7.0.1 patch 001? Did you upgrade it from 7.0.1? Amanda Pierce PDS Client Systems Development Technology Services Turner Broadcasting System, Inc 404-827-2959 Please use http://sos to submit a technology request. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, February 09, 2007 5:12 PM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 ...to add to Fred's response. Please give us an example of the syntax being used (without giving your actual server and usernames) Example: http://webserver/arsys/servlet/ViewFormServlet?server=myarserver&form=HP D:HelpDesk&view=Support&username=myname&pwd=mypass -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, February 09, 2007 4:05 PM To: [email protected] Subject: Re: Mid Tier 7.0.1 patch 001 Which servlet are you calling? ViewFormServlet or LoginServlet I have seen some issues across the List on Login using the goto parameter Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ampierce Sent: Friday, February 09, 2007 3:26 PM To: [email protected] Subject: Mid Tier 7.0.1 patch 001 My team had installed 7.0.1 and had some issues getting the mid-tier to work...finally after much configuration of TomCat, it is working. We then tried to install 7.0.1 patch 001, we have some pages that auto login as a guest user, and these are not working anymore. When you take out the username and password from the string then the page works, but not with it...any ideas???? ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ##################################################################################### The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. 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