David, Thanks for the clarification. We will patch the clients eventually, just not before DST. Thanks again
Ron Smith Web/Remedy System Developer Providence Health System [EMAIL PROTECTED] 503-216-7866 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, March 01, 2007 10:33 AM To: [email protected] Subject: Re: Patch 20 and 21 ** ** These are the defects resolved in Patch 20 specifically (copied from the UserTool-readme.txt file in Patch 20): SW00242185 -- No spaces included when setting fields to Assignee Group 112 SW00243020 -- SW00243020: After updating a column of a table field from drop down source, enum values appear instead of string values SW00246662 -- When opening the form DSD:Console and selecting field 'View By' value as "My Open Tickets" and again as "Time In Group" , Over field overlaps with neighboring field. SW00249178 -- Remedy User loses focus to another application on WindowsXP when searching logging into the tool. SW00251512 -- User tool reports from our server have bad text wrap characters in csv file format. (Reverted the fix for #226412 ("\n" cannot be recognized with Import Tool) from import tool which caused bad text wrap characters in csv file format.) SW00251533 -- ARUSER.COMAppObj.OpenForm() with visible = FALSE doesn't work if there is a maximized form open in user tool. SW00252807 -- Date/Time field without expand box is shorter than expected length in WUT SW00253699 -- Abnormal Tabbing Behavior in the User Tool - when tabbed from page holder to a disabled field. This has been fixed. SW00251565 -- Remedy Alert doesn't start automatically when workstation is rebooted. There are no defined changes to the User Tool in Patch 020 that address the change in DST rules occurring in the US, Canada and other participating countries in 2007 - as stated in the technical bulletin. This does not mean that you should not load the patch for other reasons. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, March 01, 2007 9:56 AM To: [email protected] Subject: Re: Patch 20 and 21 ** David, Can we get a clear answer to the need for a client update? We do not use any of the OOTB applications, completely custom built apps. We also do not use the AR System User Preference form. I need to notify our Desktop Engineering team on this if I need it. Thanks Ron Smith Web/Remedy System Developer Providence Health System [EMAIL PROTECTED] 503-216-7866 __20060125_______________________This posting was submitted with HTML in it___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
