Could you put a view form on top of the H-Table and then modify the records for that ticket? I can't remember off the top of my head if you can modify tickets via a view form. Maybe he would need a vendor form...
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 01, 2007 3:45 PM To: [email protected] Subject: Re: Status History field updates? Mike, It is possible. But it is not trivial. Two paths that I can think of. 1) Merge the 'Status-History' field with a script created value for the 'Entry-Id'. OR 2) Direct to the DB SQL command(s) to clear the data from the matching H table. Each path has it's risks/advantages. Let me know off line if you want any other details/comments. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/1/07, Mike White <[EMAIL PROTECTED]> wrote: > Listers, > > Another unusual question, if I may. I have an application whose > status field will recycle (due to resource re-use). My users would like to > clear status history fields when status is set "backwards" - to reset for > redeployment. DAB documentation is weak - simply says it's Remedy > server-maintained and cannot be updated. I didn't see any built-in process > that would perform this, but maybe one of you knows of a way. Thanks for > whatever you can share. > > Mike White > Office: 813-978-2192 > E-mail: [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
