> What happened below was that the ticket we were looking at was from Mar 21 of last year > The only confusing thing is that in the user tool it is still correct. I would expect it to be off by an hour there too. You're probably still seeing the OS year-aware limitation because you're playing with dates in 2006. The operating system at the Windows Client will do the time zone conversion (improperly) in both directions (submit and display) since the OS is not year-aware - which is why it looks right in the User Tool and wrong in the Mid-Tier. The Mid-Tier / Java does the conversion right and displays correctly what is in the DB (server). This only applies to historical dates (i.e. those in year 2006 or previous) and only those that fall within the "range" between the old rules and the new rules. i.e. dates between the second Sunday in March and the first Sunday in April for years previous to 2006 will be affected. In the same way, dates between the last Sunday in October and the first Sunday in November will be affected. Hope this helps explain what you see... -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 02, 2007 1:23 PM To: [email protected] Subject: Re: Help with Patch 21 Mid-Tier ** I didn't think the arserver had to be patched for the mid-tier to work. What happened below was that the ticket we were looking at was from Mar 21 of last year, so it is supposed to be a year off because the DST patches aren't year-specific. The only confusing thing is that in the user tool it is still correct. I would expect it to be off by an hour there too. Has anyone tested the java yet to see if it is off by an hour too during the three week window prior to DST last year, like the windows patch will be? Thanks, Gary ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, March 02, 2007 3:14 PM To: [email protected] Subject: Re: Help with Patch 21 Mid-Tier Perhaps the update works in conjunction with AR Server and Mid-Tier. Meaning, below it shows that the AR Server 6.3 is unpatched. Do you have another patched AR Server that you can point your new Mid-Tier at? Michelle ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 02, 2007 2:43 PM To: [email protected] Subject: Re: Help with Patch 21 Mid-Tier ** ________________________________ From: Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 02, 2007 2:31 PM To: '[email protected]' Subject: Help with Patch 21 Mid-Tier Importance: High Server: Windows 2k Mid-Tier 6.3 Patch 21 AR Server 6.3 (No Patch) java version "1.5.0_06" MS SQL 2k DB Please help. We just installed patch 21 (Mid-Tier), and now we go in a ticket that was created at 6:21, and in the mid-tier the time shows up as 5:21 while the User Tool shows up as 6:21 as expected. This is confusing since it's not even DST yet... I checked the registry key in windows 2k to validate it was updated, and it was. I also checked the java version, and it's 1.5.0_06, which I thought showed to be DST compliant. Please help!!!!! __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
