In my test I actually had 2 dates that were being used. One was the System Create Date (field 3) and another was a "Created" Date (for lack of a better label) which was a date/time field set to TIMESTAMP at the point that I was in submit mode for my ticket. My client OS clock was set to 3/12/2007 1:18 PM which was the same set on the AR server. When I saved the ticket the "Created" Date was one hour off from the Create Date (field 3). Despite this, I came to find out that the OS on our AR Server was not in fact patched for DST.
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller Sent: Tuesday, March 06, 2007 3:35 PM To: [email protected] Subject: Re: DST Simulated Test - Failed ** But he didn't say the time was *displayed* incorrectly, he said it was *saved* incorrectly. Since the value for create time is set on the server, it should be set to the server time, regardless of the client's time, or accuracy I'd be interested to know how, in the test mentioned below, Peter determined what time was saved. -Aaron * Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 02, 2007 2:58 PM To: [email protected] Subject: Re: DST Simulated Test - Failed Correct. Time zone conversions are done at the client for data being displayed or submitted by the client. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Friday, March 02, 2007 11:41 AM To: [email protected] Subject: Re: DST Simulated Test - Failed ** Yes, I believe it would matter -- timestamps are displayed according to the client's offset from GMT, regardless whether the value was set by server. --Thomas ----- Original Message ----- From: Aaron Keller <mailto:[EMAIL PROTECTED]> Newsgroups: gmane.comp.crm.arsystem.general To: [email protected] Sent: Friday, March 02, 2007 13:20 Subject: Re: DST Simulated Test - Failed ** Would that matter? Isn't create_date supposed to be set by the server? -Aaron * Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 02, 2007 2:04 PM To: [email protected] Subject: Re: DST Simulated Test - Failed Did you patch the OS on the client doing the submission? Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 02, 2007 10:24 AM To: [email protected] Subject: DST Simulated Test - Failed ** We finished patching our Remedy ARS 6.3 dev server up to Patch 20 and also our server team patched our Application dev server's OS for DST. We adjusted the time on our dev server to March 12 and left the time the same and I moved my machine's date up to March 12 (left the time the same). I created a test ticket and the ticket's create date was wrong: Time on the server was 3/12/2007 1:11:18 PM Create time saved on the ticket was set to 3/12/2007 2:11:18 PM. It seems to us that the patch did not work. Has anyone else been able to simulate this kind of test to verify Patch 20 and verify if it corrects the DST issue? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125_______________________This posting was submitted with HTML in it___ SunCom is the wireless company that's committed to doing things differently. Things we want you to know. 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