As an FYI... None of the 6.3 email installers nor flashboards installers ever wrote the emaild.sh and server.sh startup scripts correctly. I have always had to do what Patrick lists with one slight change... Instead of doing a stop in #5 I kill the process and the armonitor binary automatically restarts it. Patrick, What permissions do not migrate? I found that the 6.3 install adds it's own Administrator record into the Groups form and that screws things up. Check if you have 2 Administrator records and delete the 2nd one. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, March 07, 2007 8:22 PM To: [email protected] Subject: Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib ** I have found many issues with both Patch 20 and 21 -- I believe the installer is not accepting the Values given it.. I have argued the point.. but no one seems to be listening.. which is fine.. They are on their own (BMC). With that said.. Here is what I think your problem is .. #1 the install script Does not use the Supplied Variable for JAVA path. Fix: modify the .emaild.sh script so it knows where the JAVA path is. #2 the install script does not use the Supplied Variable for Installation path. Fix: modify the .emaild.sh script again so it know where it installed itself. #3 the install script does not use the supplied Application Password. Fix: Go to the Admintool (you will need to do this) and put in the application password in the server. The server did not use the variable and put it in the ar.conf file. Once that is accomplished, open the ar.conf and copy the password into the EmailDaemon.properties file. Under the option: com.remedy.arsys.emaildaemon.remedy.Authentication= Plopp in the String, it will with VI Wrap and you will loose part of it.. this is OK, Just go to the end of the line, press a for append.. and copy and paste the rest into the line. Escape.. Then delete the residual. #5 ./emaild.sh stop ./emaild.sh start & Voila.. as long as your AREmail config's are correct.. This works for me.. Have fun... I am having TOTALLY different issue::: Permissions from previous ARS 5.12 server will not migrate to the ARS 6.3 P18 / P20 / P21 at all. I have a ticket, and they have been actively working this for more than a week.. and it looks like I am not going to make the migration it at this point.. Oh well.. On 3/7/07, Jack Samson <[EMAIL PROTECTED]> wrote: Hi All, I installed patch 6.03 / 21 and am getting the following error now when I run the email engine. I am using a Solaris server and have the same java path that I was using for Patch 18. I have set the java path in the emaild.sh script and have it set to the remedy/lib directory. **************************************************************** emaild.sh CLASSPATH=$CLASSPATH:/usr/ar/remedy/api/lib/arutil63.jar:/usr/ar/remedy/ api/lib/arapi63.jar:/usr/ar/remedy/api/lib/jlicapi63.j ar **************************************************************** ERROR: java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1517) at java.lang.Runtime.loadLibrary0(Runtime.java:788) at java.lang.System.loadLibrary (System.java:834) at com.remedy.arsys.util.ARUtilEgcp.<clinit>(ARUtilEgcp.java:7) at com.remedy.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.jav a:238) at com.remedy.arsys.emaildaemon.MonitorModule.doWork (MonitorModule.java:96) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Regards, Jackson _________________________________________________________________ With tax season right around the corner, make sure to follow these few simple tips. http://articles.moneycentral.msn.com/Taxes/PreparationTips/PreparationTi ps.aspx?icid=HMFebtagline ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
