Hi folks,
On searching on a vendor form baesd on ARDBC ldap, if
the result is a few records it works fine, but if
there are more than a few matches, "ARERR 100, Entry
ID Parameter is Empty" shows up, and no results are
shown.
On doing the same search through a browser, it's a hit
and miss and sometimes "ARERR 100" and sometimes
"ARERR 9351, Unable to set up data connection, which
is preventing the application from working correclty"
appears.
If there is only one or a few matches, it always works
both on Rem User and browser.
Here's plugin log during error (note the errors around
20, 30 lines down; then it does retrieve a large
number of results, but before completing, "-GLEWF" API
says "Fail" without explanation):
----------------------------------------
<<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue:
Prv: 10005> <Client-RPC: 999999> /* Thu Mar 08 2007
11:53:41.0414 */Plug-In Trace Log -- ON
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <FINEST>
Entering ARPluginEvent (1)
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <FINEST>
Entering UpdateConfiguration(0)
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <FINEST>
LoadSysConfigFile
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Configuration File
/apps/remedy/ar//conf/ar.conf
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Host Name ldap1.mycompany.com
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Port Number 389
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Using SSL 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
User DN <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Certificate DB <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Page Size 10000
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Time Format 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Plugin IO Timeout 60
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Network Connect Timeout 55
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Base DN <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <FINEST>
Leaving UpdateConfiguration
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <FINEST>
Leaving ARPluginEvent
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <FINEST>
AREADeleteConfStruct
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <FINEST>
AREALoadSysConfigFile
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Configuration File
/apps/remedy/ar//conf/ar.conf
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Host Name ldap1.mycompany.com
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Port Number 389
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
User DN <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Using SSL 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Certificate DB .
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
User Base Name o=my company
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
User Filter uid=$\USER$
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Group Base Name <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Group Membership 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Group Filter <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Group Default
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
License Mask Attribute 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
License Mask Default 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Write License Attribute <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Write License Default 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
FTS License Attribute <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
FTS License Default 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Res License Attribute <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Res License Default 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
App License Attribute <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
App License Default
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Email Address Attribute <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Email Address Default
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Roles Attribute <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Roles Default
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Notif Mech Attribute <NULL>
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Notif Mech Default 3
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
IO timeout 30
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Connect timeout 25
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> <ARSYS.AREA.LDAP> <CONFIG>
Chase LDAP Referral 0
<PLGN> <TID: 003342> <RPC ID: 0000000017> <Queue: AREA
> <Client-RPC: 390695> +NS
AREANeedToSyncCallback
<PLGN> <TID: 003342> <RPC ID: 0000000017> <Queue: AREA
> <Client-RPC: 390695> -NS
OK -- 0
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> +GLEWF
ARDBCGetListEntryWithFields -- vendor
ARSYS.ARDBC.LDAP table
ldap://ldap1.mycompany.com/o=mycompany??sub?(objectclass=inetOrgPerson)
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINEST> Entering ARDBCGetListEntryWithFields
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINER> ldap_init("ldap1.mycompany.com", 389)
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINER> timeout previously: -1
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINER> timeout used: 55000
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINEST> ldap_simple_bind("null", hidden)
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINER> CLDAPSearch::Execute - ldap_search("o=my
company", 2,
"(&(objectclass=inetOrgPerson)(cn=*tr*))")
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINER> CLDAPSearch::Execute - ldap_search(page size =
10000)
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINER> Info: CLDAPSearch::Execute - ldap_search()
control not found (ldaperr 93)
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINER> CLDAPSearch::Execute - No more pages
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINER> CLDAPSearch::Execute - ldap_search returned
441 entries
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINEST> CLDAPSearch::FillFieldValueList -
attribute=uid, value=tbacon
...
...
...
...
...
...
...
...
...
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINEST> CLDAPSearch::FillFieldValueList -
attribute=cn, value=Tracie Bacon Pager
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> <ARSYS.AREA.LDAP>
<FINEST> Leaving ARDBCGetListEntryWithFields
<PLGN> <TID: 003599> <RPC ID: 0000000019> <Queue:
ARDBC > <Client-RPC: 390695> -GLEWF
FAIL
<PLGN> <TID: 003599> <RPC ID: 0000000020> <Queue:
ARDBC > <Client-RPC: 390695> +RT
ARDBCRollbackTransaction -- vendor
ARSYS.ARDBC.LDAP
<PLGN> <TID: 003599> <RPC ID: 0000000020> <Queue:
ARDBC > <Client-RPC: 390695> -RT
OK
<PLGN> <TID: 003342> <RPC ID: 0000000021> <Queue: AREA
> <Client-RPC: 390695> +NS
AREANeedToSyncCallback
<PLGN> <TID: 003342> <RPC ID: 0000000021> <Queue: AREA
> <Client-RPC: 390695> -NS
OK -- 0
<PLGN> <TID: 003342> <RPC ID: 0000000022> <Queue: AREA
> <Client-RPC: 390695> +NS
AREANeedToSyncCallback
<PLGN> <TID: 003342> <RPC ID: 0000000022> <Queue: AREA
> <Client-RPC: 390695> -NS
OK -- 0
<PLGN> <TID: 003342> <RPC ID: 0000000023> <Queue: AREA
> <Client-RPC: 390695> +NS
AREANeedToSyncCallback
<PLGN> <TID: 003342> <RPC ID: 0000000023> <Queue: AREA
> <Client-RPC: 390695> -NS
OK -- 0
<PLGN> <TID: 003342> <RPC ID: 0000000024> <Queue: AREA
> <Client-RPC: 390695> +NS
AREANeedToSyncCallback
<PLGN> <TID: 003342> <RPC ID: 0000000024> <Queue: AREA
> <Client-RPC: 390695> -NS
OK -- 0
<PLGN> <TID: 003085> <RPC ID: 0000000014> <Queue: Prv:
10005> <Client-RPC: 999999> /* Thu Mar 08 2007
11:54:00.6621 */Plug-In Trace Log -- OFF
--------------------------------------------
What is this beast am I looking at? I can't find its
head or tail.
Thanks in advance.
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