Katherine, There is a know error with patch 21 of the midtier. The patch is missing several javascript files from the <midtier_install>/resources/standard/javascript/timezone directory. Turn the midtier logging to fine and try to log in. Scan through the entries looking for something like:
ARERR [9357] Unsupported timezone US/Eastern (or whatever timezone your server is set to). If you find something like this, you will need to create the file for this timezone. Just make a copy of an equivalent timezone file and give it an appropriate name. For example, in our case we made a copy of America_New_York.js and named it US_Eastern.js. <rant> Figuring this out cost of the better part of a staff day after being told to go to this patch by BMC "support". What I find particularly annoying is that we asked tech "support" if there were any known error with patch 21 and they said no. After we went to patch 21 and after we figured out the suource of the problem, then tech "support" said that the error was a know issue. </rant> Joe On 3/8/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote:
** Hi Just got finished loading patch 21. We are running ARS 6.3 patch 21 solaris 9 Oracle 10g as our database. We are having a problem with our MID-Tier. It looks like it will start working, because you can login but then when your page comes up you get a syntex error. I am thinking it is a java issue. With the new patch 21 it states that wants you to use any patch above 1.4.2.....13. Anyone seen this -- Katherine __20060125_______________________This posting was submitted with HTML in it___
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