I also uninstalled 7.01 User which had the Crystal components installed and did not have any issue with MS Office afterward. In my case I had both 6.3 and 7.01 installed to separate directories. Because they share a HOME directory I did not remove either the Home directory or the 7.01 directory. While it was uninstalling I had my fingers crossed. Maybe that was the secret. Dave
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Monday, March 12, 2007 11:20 AM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page ** Try this.. it seems to work (at least once) for me.. I did the uninstall.. But do not uninstall HOME. While the box the box is still up and not rebooted.. install ars 6.3 reboot. Worked for me.. Not sure exactly why.. at this point.. I would need a couple of boxes to test it some.. but I was worried.. I had MS Visual studio, CR loaded and MS office 2003 and Outlook 2003 .. and no issues at all.. On 3/9/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: I hope that I am wrong. But, as far as I know there is no actual "Fix", but there is a workaround listed in the bulletin. The workaround seems useless should you already have the 7.x client installed. Directly From the Technical Bulletin: "Workaround: Until this problem is permanently resolved, BMC Software recommends that you do not uninstall BMC Remedy User 7.x. Instead, install new versions of BMC Remedy User 7.x without first removing the currently installed version." So I guess that's the fix...(The only answer I have heard beyond that was to rebuild the machine) I think there have been at least two individuals on the list who had to resort to that after attempting to uninstall the client. Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 09, 2007 12:11 PM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page So by "Fixed" does that mean there is a patch for the 7.0.1 User Tool that will correct this Uninstall issue? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, March 09, 2007 10:27 AM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page Hi, Peter: For that specific case, there is a Technical Bulletin. Also, the same issue corrupts other Office 2003 products. In general to get to the Product Defects page: 1. Log into the Support site. 2. Click the Issue Management link 3. There will be a link to the product defects page 4. I found Defect SW00257321 by a. Typing (can't stand the menu) "AR System" in Product Name field b. Type "7.0.1" for Version (nope version number names are not consistent) c. Type "User Tool" for Problem Area 1 d. Type "Uninstall" for Keyword (obviously type everything without the quotes. 5. You will find the very short summary that states: "User Tool uninstall results in failure to launch Office 2003." 6. The Resolution is "Fixed". Yep that's it. Technical Bulletin lookup (this is where the BMC Support site Shines) 1. Log into the Support Site 2. Click the Product Documentation link. 3. Click BMC Remedy AR System Server under the products list. 4. Under the Version column, click 7.0.01 5. Under Techinal Bulletin it will be the second one listed. The description is: "Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue." Hope this helps you, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [email protected] <mailto:[email protected]> ] On Behalf Of Lammey, Peter A. Sent: Friday, March 09, 2007 8:10 AM To: [email protected] Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page Where do you find information about Remedy software bugs? Ive been searching around the supportweb and now with its new redesign I cant find it. I tried even listening through BMC Supportweb's online tutorials on the new web site's setup but they didn't seem to help. The bug I am most interested in is the status of the 7.X User Client bug where the Uninstall causes Microsoft Word and Crystal files to become corrupt. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Thursday, March 08, 2007 5:27 PM To: [email protected] Subject: OT:Sun's Bug Detail Page vs. BMC Product Defect Page Hi, Y'all: Thank you to Lisa Kemes for sending us the link to the JDK related bug id. http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670 Am I the only one who had their tongue hanging out in absolute envy after viewing that page? What we would do for a BMC Remedy Product Defects page like that. Could someone on the web design team at BMC please take a look at the page? (Yes, I have already submitted an enhancement request several months ago) Here are the things that I believe some of us have been asking for that are included on the page. 1. Detailed description of the bug (that 128 character cut-off summary has got to go) 2. Workaround (if available) 3. Evaluation of the bug including the description of the fix 4. Related bugs (with a link) 5. Not just a Status, but the actual Fix 6. The release in which the bug was/will be fixed! 7. Repeat of 6: "The release in which the bug was/will be Fixed!" Awestruck, Michelle DISCLAIMER: The comments above are my own and do not necessarily reflect the opinion of anyone at Mary Kay. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
