When you create an email template you must put #$$ $$# around your field
name (#$$DB Field Name Here$$#). If you want to use the text field in
the Notification use #$$AR Notification Text$$#. See the 2 samples I
have attached.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, March 12, 2007 8:42 AM
To: [email protected]
Subject: Email templates
**
Listers,
Environment:
AR Server 7.0.00 Patch 002 on Windows Server 2003
MS SQL 2000
I have a notify action in a filter that fires when we close a case -
the notify action sends an email to the user requesting that they fill
out our web-based survey. My problem is this:
When I use the Text field of the notify action, variable
substitution works. I have the following in my text field:
The $IDHW Help Desk$ Help Desk recently resolved an issue for you.
Please fill out the Survey at <
https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=$Assigned To
Individual+$&wsb1=$Case ID+$&wsb7=$Summary$
<https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=$Assigned
To Individual+$&wsb1=$Case ID+$&wsb7=$Summary$> > . The Problem was
$Summary$. Log was completed by $Assigned To Individual+$.
... and I get an email message that says:
The ITSD Help Desk recently resolved an issue for you. Please fill out
the Survey at <
https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=Michael
Durrant&wsb1=HD0000000170206&wsb7=TEST SURVEY: Does it work?
<https://survey/wsb.dll/helpdesk1/itsd_helpdesk_css.htm?wsb0=Michael
Durrant&wsb1=HD0000000170206&wsb7=TEST SURVEY: Does it work?> > . The
Problem was TEST SURVEY: Does it work?. Log was completed by Michael
Durrant.
However, when I put the same text in an email template and specify that
template in the Content template of the notify action, variable
substitution doesn't happen.
Am I doing something wrong or is the product functioning as designed?
Michael Durrant
IT Systems Integration Analyst
Division of Information Technology
Idaho Department of Health and Welfare
Email: [EMAIL PROTECTED]
Share what you know. Learn what you don't.
----------------------------------------------------------
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| #$$System$$# |
THIS IS AN AUTOMATED E-MAIL.
#$$Application$$# System
Update
On: #$$Time Frame$$#
#$$Body$$#
When is the update happening?
#$$Time Frame$$#
How will this affect me?
#$$Affect$$#
Please send comments & suggestions to
#$$Contact Info$$#
#$$Attachment$$#
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| #$$AR
Notification Text$$# |
THIS IS AN AUTOMATED E-MAIL. PLEASE DO NOT
REPLY.
This will come once a day. If this does not come the Remedy
Mail Server services on #$$AR Notification Text$$# will
need to be stopped and restarted. |
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