> I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur.
I'll rephrase for clarity, because that's not quite what I said.. The defect is in the 7.0.01 User Tool. If you uninstall the 7.0.01 User Tool, the defect may occur. Therefore, if you don't uninstall the 7.0.01 User Tool, that is one way to avoid the defect. > I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. Since you're not uninstalling anything, then this will install properly. The gotcha is that if someone uninstalls the 7.0.01 User Tool, they may encounter the defect. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, March 14, 2007 8:54 AM To: [email protected] Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page David, I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. The computer does have Office and Visual Studio. I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. When you say "over the top of the 6.03" did you mean install in the same folder, or can 7.0.01 be installed in a different folder? Thank you. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 12, 2007 2:57 PM To: [email protected] Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: [email protected] Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University ---- Original message ---- >Date: Mon, 12 Mar 2007 10:23:21 -0500 >From: strauss <[EMAIL PROTECTED]> >Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page >To: [email protected] > >Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, >or 7.1, whichever comes first. Until then, it would be almost >irresponsible to let your users install any 7.x User Tool anywhere, >which means implementing a 7.x system _should_ wait until this issue is >has finally been corrected. You would be letting them place a time bomb >on their machine. Since we had two workstations completely trashed by >this bug last July, I can attest to the fact that it is a catastrophic >problem. > >Christopher Strauss, Ph.D. >Remedy Database Administrator >University of North Texas Computing Center >http://remedy.unt.edu/helpdesk/ -----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. >Sent: Monday, March 12, 2007 9:40 AM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >What about the uninstaller corrupting Microsoft Word and Office in >general? > >Thanks >Peter Lammey >ESPN MIT Technical Services & Applications Management >860-766-4761 > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David >Sent: Friday, March 09, 2007 2:52 PM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >In answer to the direct question, there will be a short term fix in >Patch 002 of AR System 7.0.01. This is stated in the technical bulletin >at http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf. > >"In the short term, this issue will be fixed by disabling the Crystal >Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 >Patch 002 BMC Remedy User uninstall script." > >-David J. Easter >Sr. Product Manager, Service Management Business Unit BMC Software, Inc. > >The opinions, statements, and/or suggested courses of action expressed >in this E-mail do not necessarily reflect those of BMC Software, Inc. >My voluntary participation in this forum is not intended to convey a >role as a spokesperson, liaison or public relations representative for >BMC Software, Inc. > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. >Sent: Friday, March 09, 2007 10:11 AM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >So by "Fixed" does that mean there is a patch for the 7.0.1 User Tool >that will correct this Uninstall issue? > >Thanks >Peter Lammey >ESPN MIT Technical Services & Applications Management >860-766-4761 > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST >contractor >Sent: Friday, March 09, 2007 10:27 AM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >Hi, Peter: > >For that specific case, there is a Technical Bulletin. Also, the same >issue corrupts other Office 2003 products. > >In general to get to the Product Defects page: >1. Log into the Support site. >2. Click the Issue Management link >3. There will be a link to the product defects page 4. I found Defect >SW00257321 by > a. Typing (can't stand the menu) "AR System" in Product Name field > b. Type "7.0.1" for Version (nope version number names are not >consistent) > c. Type "User Tool" for Problem Area 1 > d. Type "Uninstall" for Keyword > (obviously type everything without the quotes. >5. You will find the very short summary that states: "User Tool >uninstall results in failure to launch Office 2003." >6. The Resolution is "Fixed". Yep that's it. > >Technical Bulletin lookup (this is where the BMC Support site Shines) 1. >Log into the Support Site 2. Click the Product Documentation link. >3. Click BMC Remedy AR System Server under the products list. >4. Under the Version column, click 7.0.01 5. Under Techinal Bulletin >it will be the second one listed. The description is: > "Per SW00257321, uninstalling BMC Remedy User 7.x might cause >Microsoft Office 2003 or Microsoft Visual Studio to stop working. This >technical bulletin describes a temporary workaround for that issue." > >Hope this helps you, >Michelle > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. >Sent: Friday, March 09, 2007 8:10 AM >To: [email protected] >Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page > >Where do you find information about Remedy software bugs? Ive been >searching around the supportweb and now with its new redesign I cant >find it. I tried even listening through BMC Supportweb's online >tutorials on the new web site's setup but they didn't seem to help. > >The bug I am most interested in is the status of the 7.X User Client bug >where the Uninstall causes Microsoft Word and Crystal files to become >corrupt. > > >Thanks >Peter Lammey >ESPN MIT Technical Services & Applications Management >860-766-4761 > >_______________________________________________________________________ >________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
